Simon Bayliss-Stranks, Pmp, Itil V3 Email & Phone Number

London, United Kingdom

Delivering custom services within contractual SLA’s while managing the overall costs of the service delivery.Client Engagements :Barclays, Bank of America, Nationwide Building Society, HSBC, Dyson, AstraZeneca, Deloitte, Mondelez.Responsibilities: • Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.• Understands customer at local, country, region & Worldwide (WW) level to analyse delivery requirements & contribute to customer strategic business plan. • Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication. • Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan. • Owns cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls. • Identifying & analysing gaps to develop & implement corrective actions plans. • Develops & leads Account Service Team (AST) & all delivery organizations to timely, cost effective delivery of Service Level Agreements (SLA) requirements • Identifying & recommending optimization while managing scope, resources & coordination. • Develops & manages account service delivery plan. Contributes to strategic account plan. • Negotiates with and manages 3rd party vendors contributing to contractual requirements. • Develops solutions and participates in presales & change order negotiations representing & approving delivery capability & cost solution.

London, United Kingdom

• An Account programme management role within HPE Transition and Transformation (T&T) programme leading a cross-functional global IT team delivering Transformation & Business Change programmes for wide ranging service portfolio to Global Commercial and UK Government clients.• Full accountability for transformation of key business functions to new, renewal or large add-on outsourcing deals primarily focused on technology cross-over from legacy systems, SRM E-Portal deployment and Virtual Private Cloud Consumption Based Billing setup. CRM Service Portfolio typically covers :* Standard & Non-standard Service Request Management via HPE and/or 3rd Party E-Portal e.g. ServiceNow* Financial Account Management, including Virtual Private Cloud volumetric Financial Billing* Procurement Request Management* Document Management* Commercial Contract Management * Asset Transfer* Software License Management and Compliance• Application of globally recognised PMP project management methodology to optimise programme delivery with clear Risk Management and Change Management Governance structures. • Management of business changes programmes typically involving Pilot phase, UAT Testing, data migration, phased roll-out, operational readiness review and Go Live! Acceptance Review.• Board level weekly/monthly Management reporting based on Earned Value Project Forecasting Tool.Engagements covered:Ministry of Justice (MOJ), Ministry of Defence (MOD), Posten Norge (Norway), Wartsila (Finland), Nokia (Germany), Premier Foods (UK), KPMG (UK), PUIG (Spain)

London, United Kingdom

• An Account programme management role within HPE Transition and Transformation (T&T) programme leading a cross-functional global IT team delivering Transformation & Business Change programmes for wide ranging service portfolio to Global Commercial and UK Government clients.• Full accountability for transformation of key business functions to new, renewal or large add-on outsourcing deals primarily focused on technology cross-over from legacy systems, SRM E-Portal deployment and Virtual Private Cloud Consumption Based Billing setup. CRM Service Portfolio typically covers :* Standard & Non-standard Service Request Management via HPE and/or 3rd Party E-Portal e.g. ServiceNow* Financial Account Management, including Virtual Private Cloud volumetric Financial Billing* Procurement Request Management* Document Management* Commercial Contract Management * Asset Transfer* Software License Management and Compliance• Application of globally recognised PMP project management methodology to optimise programme delivery with clear Risk Management and Change Management Governance structures. • Management of business changes programmes typically involving Pilot phase, UAT Testing, data migration, phased roll-out, operational readiness review and Go Live! Acceptance Review.• Board level weekly/monthly Management reporting based on Earned Value Project Forecasting Tool.Engagements covered:Ministry of Justice (MOJ), Ministry of Defence (MOD), Posten Norge (Norway), Wartsila (Finland), Nokia (Germany), Premier Foods (UK), KPMG (UK), PUIG (Spain)

London, United Kingdom

Key Responsibilities• Accountable for full Finance and Accounting Service delivery model outsourcing services through 100 multi-functional FTEs delivering services in BPO Centres in India, China and Poland. • Led client stakeholder engagement covering operational account planning, business case upsell definition and escalation management.• Financial P&L accountability, management reporting and FTE resource planning.Key Achievements• Designed and implemented comprehensive service improvement initiative in Chennai Delivery Centre to drive forward best practice creating 50 measurable process optimization ideas.• Defined and executed comprehensive monthly E2E service perception KPIs tracking over 20 performance metrics.

London, United Kingdom

Key Responsibilities• Managed stakeholder engagement on diverse BPO portfolio including F&A, Procurement and Supply Chain covering diverse client base including Banking, Healthcare, Manufacturing & Pharmaceuticals.• Directed full RFP Bid Cycle encompassing HP value proposition, win theme definition, team matrix management, corporate governance, budgeting and resource planning.• Led Client Relationship Management and due diligence activities typically engaging with 3rd party Advisors through RFP pursuit cycle and during contract negotiations.Key Achievements• Pursuit success rate of 50%+ due to comprehensive robust deal qualification.• Project managed program and logistics of numerous client site visits to HP Global BPO Centres showcasing operational capabilities through process demonstrations and best practices.

Brighton, United Kingdom

• Responsible for facilitating the effective delivery of the O2 Airwave project to the East Midlands Fire Service region, acting as key interface between the Office of the Deputy Prime Minister Project Office, county Fire Service teams and the contractor, O2• Established clear channels of communication to drive project deliverables, completing within budget and time constraints using Prince2 project methodology

Birmingham, United Kingdom

Key Responsibilities• Integral part of European Bid Centre management team tasked with defining Managed Services Cost Modelling approach for service outsourcing covering Desktop Managed Services, Service Desk & Deskside Support.Key Achievements• Managed costing element of numerous Managed Services bids for major blue chip clients such as British Airways, Orange and Hilton Hotels with contract values of up to £100Million.

Kenilworth, United Kingdom

• Engaged as Interim Project Manager tasked with driving forward the Prince2 compliant implementation of IPSO (Integrated Planning Support Office) Software as part of a nationwide AIRWAVE Telephony Project being rolled out to 43 UK Police Forces• Responsible for the on-going management of Project Filing System in line with Home Office regulations

Maidenhead, United Kingdom

Key Responsibilities• Defined and implementing significantly enhanced bid management / pricing processes which enabled full facility for scoring and prioritising bid workload cutting rework time by 40%.Key Achievements• Fulfilled a 3 month secondment to Amsterdam (Northern Region Hub) to facilitate knowledge transfer of processes defined and implemented in the UK region in addition to leading and managing workload balance of 5 staff within bid team.• Project managed set-up and management of a Partnership Database and delivered an orientation programme to 7 European offices with reviews ensuring ongoing success.

Coventry, United Kingdom

• Recruited as a Post-Graduate on the fast-track career development path to Commercial Manager within the International Division, with responsibility for orchestrating all bidding activity for both Siemens and Cable & Wireless global accounts• Held direct accountability for the negotiation of £5m+ worth of solution proposals to major FTSE corporates

Post Graduate Diploma, Regional Town Planning

Activities and Societies: 1st XV RugbyRegional Planning: BA Honours Degree and Post Graduate Diploma

Ba Honours Degree, Regional Town Planning

Activities and Societies: 1st XV Rugby

Education record