Simon Behr Email & Phone Number

Melbourne, Australia

• Contracting for the ISP SouthernPhone. Member of a team of 10 technical support agents over the phone.The mission was to help end customers resolve their technical issues in order to re-establish home internet and.
• Direct customer support over the phone, identifying issues and resolving them in a timely manner
• Explaining cause of issues to elderly customers in a non-technical manner
• Troubleshooting unknown issues, finding workaround and sharing solutions with the team
• Proactive communication with the team to recognise patterns and identify outages
• Procedure writing regarding the tools used to train new recruits

Montpellier Area, France

• Within the GCSC (Global Customer Solution Center) team, I worked in both client projects and internal infrastructure evolutions.IBM System X client projects:
• Automation script development, leading to improvement of speed (up to 3-fold) and quality of configuration (less human intervention leading to less mistakes)
• Procedure writing, to be used by a technician team
• Daily technical support of a technician team
• Linux and VMWare ESX system deployment, customisation and administration
• Coordination with client teams around the world during implementation of new solutionsInternal infrastructure maintenance in a virtualized environment:

Strasbourg Area, France

• Web development in Microsoft environment:
• Complex data-intensive websites
• Languages: C# ASP.NET
• Time-optimised SQL scripts development to migrate millions of data lines towards a new database structure
• SQL Server databasesKey responsibilities:
• Managing the database’s evolutions

Engineer’S Degree (Master'S Level), Computer Science

Dut Informatique