Simon Benevides, Chba Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Leading the company’s hospitality sales and reservations team in executing group sales strategies for nine food and beverage properties and six event venues nationwide.Develop and create sales strategies for 5 sales and reservations team members to execute for driving revenue into the 15 properties in the form of cover fees, venue rental fees, and food and.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Ensure delivery of five-star customer service to existing and potential customers. Oversaw marketing and events from strategy development to execution. Directed junior team members to ensure campaigns were executed on.
• Produced, from strategy development to event execution, 3 large scale virtual events with guest attendance of 200-1000 guests and budgets ranging from $50,000-$800,000.00.
• Presented on, and negotiated an event contract with an $800,000 budget, largest in company history.
• Successfully conceptualized, procured, and shipped over 500 custom gift packages for guests across North America

Toronto, Canada Area

• Develop and execute catering sales strategies to meet and exceed sales targets by continuously exploring new business opportunities in corporate sector primarily focusing on Financial, Legal, and Real Estate.
• Utilized in-depth market knowledge and developed effective sales strategies.➢ Exceeded sales target by 20% and up to 200k (2019)
• Distinguished for performance excellence and a part of the Forbes Five Star Award-winning team.
• Efficiently managed catering events in hotel by overseeing operations execution and completion is in accordance with BEO’s requirements and attend to last-minute requests for changes/additional requirements.

Shangri-La Hotel, Toronto, ON

• Managed day-to-day operations to achieve business goals and objectives through effective people management, consultative selling, proactive client relationship management, and flawless event execution. Managed.
• Promoted from Sales Trainee to Director, Event Technology, Hotel Service based on exceptional performance throughout the service.
• Attained Average Cheque Growth of 6-7% year over year and exceeded sales targets 18% or approximately $180K (2018).
• Maintained 95% Guest Satisfaction Score by providing best in class customer services
• Administered the selling process of Audio Visual for a global luxury hotel property with annual revenue of $1 million+.
• Achieved status of Regional PSAV Service Excellence Coach.

Toronto, Canada Area

Park Hyatt, Toronto

Westin Harbour Castle, Toronto

Toronto, Canada Area

1. Checks in/out guest in an efficient and friendly manner, using guest name whenever possible. 2. Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift. 3. Handles all guest interactions with the highest level of hospitality and professionalism, 4..

Toronto, Canada Area

Providing five-star, five-diamond service is a quality to take away from this position, working within a team to deliver such service was essential.

Guelph, ON

Overseeing and working with council members to organize and promote activities and events that will enhance our students’ university experience.

Greater New York City Area

Working in the New York office, I helped with sales calls, promotional material, and represented Bermuda in a variety of mediums.

Toronto, Canada Area

Spending one month in housekeeping and one month in front office, I gained first hand luxury hotel operations experience.

Tucker's Town, Bermuda

Although my main focus was Guest Relations at the Beach Club, I spent many hours as a Guest Relations Assistant in the Front Office. My skills with working well and efficiently under pressure were often tested.

Bachelor Of Commerce (B.Com.) Honours, Tourism Management

Activities and Societies: Vice President for Hospitality, Food & Tourism Management Student Association 2014/2015 Director of Tourism.

Certificate, The Fundamentals Of Revenue Management

Certified In Hospitality Business Acumen (Chba)