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Simon Beresford is listed as Ex Subject Matter Expert Telephony NHS111, still does some work. at 999 Liaison Committee, based in Altrincham, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Simon Beresford.
Simon Beresford previously worked as Member at 999 Liaison Committee and Owner at Simon Beresford Ltd. Simon Beresford holds Teaching from University Of East London.
I have experience of the setting up, improvement, and modification of Contact Centre initiatives in many many organisations both in the public, private, local government, national government, emergency service and voluntary sectors.I have run vendor selection exercises in telephony provision, predictive diallers, CRM and other data systems, outsourcing call centres, Contact Centre training and many other aspects of Call Centre technology and services. I have worked on NHS Direct, Consumer Direct, 101 and 111, among other government initiatives in the UK. I am a member of the 999 Liaison Committee. For many years I was a pro-bono Director of the Telephone Helplines Association – a charity which assists and represents charity helplines in the UK including the Samaritans, Childline and thousands of others.Internationally I have worked on setting up and improving contact centres in Sweden, France, Belgium, Spain, Holland, Germany, Turkey, Japan, Portugal, Italy, United States, Chile, Dubai and other countries.Much of my recent work is involved in different aspects of Emergency Call Handling, though I do venture out and do other things from time to time.I now do bits and pieces of work from time to time but am largely retired.Please note I do NOT link with people I do not know or have not met. Please do not invite me to link if you have not met me.Specialties: Building the "Vision" of the organisation, Creating the detailed plan for how the Call Centre will work, Vendor selection, Designing and Building a telephony architecture, Designing the role of IT within the Contact Centre, Procurement, Purchasing, 111, emergency call handling, call centre location, 999, 112
Listed skills include Outsourcing, Call Center, Government, Stakeholder Management, and 25 others.
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I have been involved in many aspects of the committees work including the gathering of data on 999/112 calls and on 999 by SMS. I issue a full report three times a year on the changing nature of 999 and 112 calls.
Anywhere In The World.
While I have my own company I currently mostly sell myself through various frameworks to Government entities such as NHS England. Occasionally I do work directly for commercial bodies and am always interested in offers....
I was involved in the 111 program at DoH and did the original design, negotiation, procurement of the Telephony Infrastructure. I played an important role in the re-procurement and dealt with many telecom issues for 111.
This has included work on 101, ACAS, Ambulance Services, Local Authorities and initial work on 111 including sizing the project and getting Ofcom approval.
My principal role on 101 was getting the telephony infrastructure to work. This included working with Ofcom and Network providers to create the first new 3 digit number in many years. I also did key parts of the numerical analysis and was very much involved in the work of the pilot sites
As a Trustee I worked on the strategic direction of the charity and attended Board meetings. Helped judge the Awards. Assisted Mental Health charities with their call centre technology.
I was one of the original 5 Sophronites having passed the infamous fly fishing test. I lead the call centre practice from the start until it was sold to CACI. Worked numerous call centre builds (especially in banking) including in Czech Repulblic, several in Istanbul, Dubai and Tokyo. Later work through Sophron included NHS Direct, Care Direct and early stages of Consumer Direct.
I worked directly for Paul Jenkins (the first CEO) of NHS Direct as one of the initial 8 person DH team. This included appointing staff, defining what a "good" call looked like, chairing one of the CDSS procurement rounds, working on the network procurement and a huge number of other tasks that Paul gave me.
Reported to the VP for Europe to sell ACDs, predictive diallers, scripting tools, voice recording, CTI and host integration to European call centres. Worked with local sales people across most of Europe providing expertise. Hilights included IKANO (IKEAs bank) in Sweden, Banco Santander in Spain, and Call centre builds in Italy, Belgium and Germany.
Taught operating systems and programming languages. Later when Datapoint started selling ACDs I became involved in the use of a powerful and flexible scripting tool. Was heavily involved in the set up of Securicor's proof of delivery call centre. Then helped sell and design the call centre for OneTel (which later became T-Mobile) and a banking call centre for TSB. I did not work on Raincloud (First Direct) but visited the build many times and learnt a lot from the processes and techniques… Show more Taught operating systems and programming languages. Later when Datapoint started selling ACDs I became involved in the use of a powerful and flexible scripting tool. Was heavily involved in the set up of Securicor's proof of delivery call centre. Then helped sell and design the call centre for OneTel (which later became T-Mobile) and a banking call centre for TSB. I did not work on Raincloud (First Direct) but visited the build many times and learnt a lot from the processes and techniques used there. Show less
Worked in Sales and Customer support for the financial information provider
Deputy Treasurer of the Student Union.
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Simon Beresford works for 999 Liaison Committee.
Simon Beresford is listed as Ex Subject Matter Expert Telephony NHS111, still does some work. at 999 Liaison Committee.
Simon Beresford is based in Altrincham, England, United Kingdom while working with 999 Liaison Committee.
Simon Beresford has worked for 999 Liaison Committee, Simon Beresford Ltd, Originally Department Of Health, Now Nhs England, Detica, and 101.
You can use AeroLeads to view verified contact signals for Simon Beresford at 999 Liaison Committee, including work email, phone, and LinkedIn data when available.
Simon Beresford holds Teaching from University Of East London.
Simon Beresford is listed with skills including Outsourcing, Call Center, Government, Stakeholder Management, Change Management, Public Sector, Call Centers, and Crm.
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