Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels that deliver value quickly and continuously. The company was named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and was recognized as one of Inc Magazine's 2019 Best Workplaces. Braze is headquartered in New York with offices in Chicago, London, San Francisco, and Singapore. Learn more at braze.com.

Product owner of the Citi Mobile app • Responsible for the core experience of Citi's consumer facing iOS and Android applications • Establish product strategy and roadmap definition of in-app messaging capability• Develop enterprise-wide standards and governance of in-app messaging, maintaining positive customer experience • Lead ideation and strategy of new mobile product idea, defining end-to-end customer experience and technical requirements

• Strategic development and execution of digital tranformation of Concierge servicing for the Platinum and Centurion card product • Management of customer experience within Concierge digital contact channels, to drive engagement and net promoter scores• Project management of new Centurion servicing strategy inclusive of Customer Care Professional training, Card Member communication, roll out strategy and launch operations

Analyzed the credit card concierge industry and performed deep analytics of customer behavior to identify what deters adoption of the Dedicated Concierge benefit.Developed strategic plan to increase adoption of the Dedicated Concierge benefit, enabling the Concierge team to exceed internal customer satisfaction goals.