Simon Blake Email & Phone Number

To quote the words of the prolific poet, Vanilla Ice: “If there was a problem, yo I'll solve it”. I’m a solution-focused customer service professional, who finds great satisfaction in flexing my creative and analytical ways of thinking to connect customers with meaningful solutions. I’ve spent 10 years as a customer service professional making things better for people, 3 years of which have been spent in management roles. I’m a great listener and strive to turn detractors into promoters. I like to keep things positive but am also willing to question the “why” in an effort to seek out a more innovative and efficient way forward. I’m a natural leader, highly principled and always see the world through an empathetic and compassionate lens. As much fulfilment as I receive from flipping a customer’s negative experience into a positive one, I’m currently completing a Google Digital Marketing & E-commerce Professional Certificate online, in order to be in a position to proactively influence a customer’s journey by moving into an E-commerce role or by simply adding extra knowledge to my current catalogue of gained customer insights. Bonus bits: + Basketball fanatic – Play, Train and follow religiously + Digital artist – Self-taught Adobe illustrator operator+ Live music enthusiast + Foodie – Taking in the best of the Melbourne Experience