Running Weekly InventoryTaking proactive measures to enhance guest experience such as greeting, informing of new offers and touching downTraining new staff through location opening and building up on their progressPresenting weekly updates to upper management on location progress

Analyzing customer feedback and implemented strategies to improve serviceGreeting guests at tables and attended to guest needs to promote customerservice and satisfactionOrganizing and conducting pre-shift meetings to review specials, menu changes,and house countsAiding with event planning and executionPromoting seasonal and limited time products in partnership with other vendors

Full accountability for P&LManaging and optimising restaurant operationsTaking disciplinary, or positive reinforcement actions when neededResponsible for staffing levels and crew development through all departments.Executing corporate promotions and marketingresponding to guest complaints and inquiries in a professional manner

• Running daily shifts in compliance with Recipe Unlimited’s quality standards• Managing labour cost on the go based on sales• Scheduling responsibilities including weekly and monthly events• Conducting front of house inventory• Assisting with crew development plans and following up on their progress• Assisting the General Manager in selecting and hiring potential team members• Establishing relationships with guests and local business communities to increase traffic• Resolving guest inquiries and complaints in a timely and professional manner

• Leveraging online tools like AdWords Keyword Planner to develop Search Engine optimized content• Developing digital marketing content, calendar and strategy to reflect company goals and brand• Setting MailChimp strategy and configuration for email outreach to potential partners and clients • Developing compelling graphics using Canva and Photoshop to complement written material• Researching competitors and related industry trends

Monitor and administer store production during the shiftAdvise crew and team leaders on floor strategy to increase salesAdminister labour cost during the shift to optimize operation efficiencyDocument and report sales, incidents and operation to upper managementRespond to, and make decisions regarding inquiries and complaintsProvide customer service for inquiries, complaints and general questions

Generating leads through social mediaInitiating projects through requirement gathering Developing content strategy guiding buyer's journey from consideration through decisionLeveraging multiple CMS solutions including WordPress, Blogger and WIX bloggingManaging Email Marketing campaigns using MailChimp and Wix ShoutoutManaging social media channels to deliver inbound marketing strategies

• Doubled Twitter presence in 6 months• Extended the mailing list by 2000 entries by researching for potential clients online• Executed marketing campaigns including emails, promotions and reaching out to potential clients• Generated 15% direct mail response rate from existing CRM and potential clients’ contacts• Effectively used Hootsuite for listening and to interact with online audience• Developed digital marketing content by copywriting, editing and proof-reading digital copies• Submitted reports on digital efforts, analysis and lead generation• Drove brand awareness, engagement and traffic to social media pages

• Troubleshot reported bugs and eliminated them in a fast paced environment• Customized and developed software to meet specifications and customer's requirements• Processed and designed data files for MS Access and flat text• Developed SQL queries to retrieve data stored in Microsoft Access and SQL Server databases• Developed Crystal Reports to display results for Customers• Performed technical and Visual Testing for products• Coordinated when required for smaller projects

• Provided support for windows server 2000, 2003 and 2008. • Provided support for SQL server 2000, 2005 and 2008.Projects roles: • Installed, maintained and customized SQL server, SCOM in clients systems.

• Provided B2B support for server and client based Microsoft operating systems (Windows Server 2000, 2003 and 2008)• Provided B2C helpdesk support in a time-based manner meeting deadlines for complex tasks(Windows XP, 7)• Installed and maintained I.T. infrastructure such as printers, VoIP devices, and custom software • Provided Active Directory support when required

• Assisted clients through the project lifecycle by introducing the proper options fitting their needs• Provided content and web development using HTML, CSS and Content Management Systems• Proactively identified project issues and risks by working with technical and business team leaders • Facilitated communication between technical teams and clients for robust development• Contributed with technical writing and documentation• Contacted clients during the software development cycle