Simon Braddock Email & Phone Number

Hatfield, England, United Kingdom

Role: To coach, guide and support the Gypsy and Traveller Service to deliver consistent, efficient and effective services; to take the lead in managing projects, changes and initiatives working with the relevant key stakeholdersCoaching, guiding, supporting and advising members of the Gypsy and Traveller Service as a local expert on systems and processes.

Stevenage, United Kingdom

Role: To assist with the successful running of the PoetsIN community.The ensure the values and ethos of the charity are adhered to by its members at all timeTo contribute in the planning and running of new and existing activities via various delivery mechanismsParticipate in any classroom-based sessions when requiredAssist in the management of site.

London, United Kingdom

• Role: To ensure all internal systems run to a very high standard whilst using the most up to date, reliable and tested software available. Maintain a strong relationship with all internal users whilst providing help.
• Responsible for managing outsourced relationship with the current hosting partner and selected specialist software providers
• Responsible for reviewing internal systems ensuring they remain suitable; this included a comparative review of the current document management system (HummingBird OpenText) versus MS SharePoint
• Chair quarterly review with hosting partners
• Manage and test all changes to the internal systems
• Provide monthly management reports highlighting any achievements, risk and/or areas of concern

Borehamwood, England

• Role: To ensure the smooth running of the numerous outsourced support contacts OCS Consulting had, making sure that each contract was correctly resourced and support related calls were dealt with within SLA.
• Responsible for monitoring the helpdesk calls for support accounts
• Monitor any potential calls about to miss SLA and secure additional internal resource wherever possible
• To provide monthly call analysis and resource reports
• Visit larger customers to discuss reports on a monthly basis
• Ensure internal systems were available during core business hours

Borehamwood, England

• Role: Ensuring Adecco UK Ltd was provided with an efficient and pro-active single point of contact for first and second-line support.
• Responsible for first and second-line support, totaling 16 staff, for a user base of 1400 spread across a network of 300 UK and Eire branches as well as the head office function
• Managing commercial targets with regard to fault resolution timescales and dealing with any potential issues in a pro-active manner
• Monitoring customer satisfaction by working with the business to ensure their requirements are being met
• Working closely with both IS Development and Technical Architecture to ensure that any faults are dealt with in a timely and professional manner
• Project managed a formal selection process for new service providers as well as monitoring renewals and notice periods

Borehamwood

• Role: To provide a complete second-line support function as well as involvement in IT-related projects for both head office and the branch network.
• Responsible for prioritisation and organisation of the team’s daily workload, balancing both immediate priorities and planned project based activity
• Liaison with our third-party support companies to ensure fault calls are dealt with to service levels in terms of both time and quality
• Maintaining a department budget of £2m
• Setting team objectives and appraising individuals within specified timescales
• Monitoring the production environment and ensuring the payroll/billing cycle runs to schedule

Borehamwood

• Role: To provide second line support for the Help Desk team, comprising 8 members of staff, for software related problems for MAX (Adecco’s front office system).Responsible for:
• Collecting invoice data on a weekly basis
• Liaison with third-party engineers
• Database management including amending and deleting records within MAX
• Identifying software bugs in MAX and forwarding details to the developers
• Testing MAX upgrades prior to release