Senior Help Desk Coordinator
Current-Provide 1st line IT technical support; answering support queries via phone, email and in person- Maintain a high standard of customer service for all queries- Take ownership of problems and be proactive when dealing with issues.- Identifying the issue and categorising / prioritise the incident- Ticket re-assignment to 2nd/3rd if ticket unresolved by 1st line- Set up and monitoring of company IT support systems such as AWS Cloudwatch.- Ownership of companies Cyber Essentials and Cyber Essentials Plus accreditation- Assist DPO with ensuring company maintains high GDPR standards- Maintaining high security standards regarding IT- Using IT equipment and software to design workflows to assist company productivity