Keybridge IT Solutions is a specialist London based IT Company offering Support, Hosting and Specialist Recruitment IT services to clients in all sectors.Originally a division of the Palmarium Group, Keybridge began trading in January 2011. We currently supply IT Support and IT Services to over 450 users throughout the UK, Europe, Asia and the US.Keybridge is run by people who know IT, so we are best placed to take care of your IT requirements. We aim to ensure that costs are kept low whilst still maintaining a high level of service. We differentiate ourselves from the competition by becoming your “IT Department” and working as a partner in terms of providing advice and solutions.

Provide 1st & 2nd line support to retail outlets and to head office using site visits and remote access.Desktop support for Windows XP, Vista, Windows 7, Office 2000, 2003, 2007.Installation & management of Sage Line200 accounts software.Maintaining and managing company VPN using Watchguard firewalls. Maintaining company servers (Server 2003, 2008, Active Directory, Exchange 2003) and back up strategy (both tape & online).Migration& management of Domain controller to a VMware solution. Installing, configuring and maintaining all IT hardware.Administration of medium size Active Directory organisation, 90 users.Administration of Blackberry Enterprise Server (BES).Upgrading obsolete equipment and software.Maintain and support Epos system, including promotions and software loads to retail outlets.Responsible for purchase and acquisition of new equipment.

Provide 1st line support to a large client base using site visits and remote tools such as VNC and RDP.Desktop support for Office 2000, 2003, 2007 and windows applications.Configure and maintain numerous site to site VPN's, and remote user VPN's. Maintain various enterprise Anti Virus products including Trend, Symantec, McAfee and Sophos.Planning, installing and configuring back up strategies using various back up applications to back up all critical data to tape, disk and online using Symantec Backup Exec, Backup Assist etc. Installing, configuring and maintaining routers both wired and wireless.Installation and administration of small to medium size Active Directory organisations spanning multiple sites and domains.New PC builds and upgrades.

Diagnose and repair all types of PC hardware faults on various makes of computer.Upgrade PC hardware to customer's request.Diagnose and solve software problems on Windows 98, ME, 2000, XP (home & pro).New system home installations including printers, scanners, cameras & wireless home networking.PC builds from both scratch and existing PC's. October 2003Retraining CourseA+ Hardware and Operating systems, including software installation & basic networking.

Data Systems & PlanningProvide basic site IT helpdesk support.Due to restructure of company, IT support was taken back to head office in Oxford.Provided 1st line IT support for new site, reporting to the IT Manager.Assist in Windows® XP upgrade including new software installation over network connections.Assist in rewiring network of new site.Helped to maintain firewall.Administrate and configure Bill of Materials (BOM), manage the change control and concern systems including documentation also, managing weekly change management meetings Developing and continuously improving new BOM and change control processes and procedures, providing elbow support at implementation.Liaise with major motor manufacturer (MG-Rover) and suppliers.Scheduling of parts for prototype build.Administration of CAD data transfer, providing basic CATIA support.

Co-Ordinator - Launch & ProductionProvide support to the IT department via department helpdesk.Basic server administration.Provided 1st line point of reference.Certificated Internal Quality Process Auditor.Administrate and co-ordinate Bill of Materials, manage the change control and concern systems including documentation. Manage part numbering and tracking number systems.Chair weekly change control meetings.Full administration of the Engineering office.Liaise with major motor manufacturers (Jaguar, Land Rover, and McLaren) and suppliers.

Administrate and co-ordinate Bill of Materials, engineering releases (CAD and paper drawings), manage the change control and concern systems and documentation.Provide project support to project managers and co-ordinate project activities.Create project plans. Co-ordinate / compile quotes.Prepare engineering timing release schedules.Assist in the implementation of new PDM system.Liaise with major motor manufacturer (Renault) and suppliers, involving frequent travel to mainland Europe

Release Systems Co-OrdinatorEngineering Release Systems (ERS) Training & SupportProvide support to the IT department via department helpdesk.Provided 1st line point of reference reporting to the IT department.Assist in Windows® 98 upgrade including new software installation over network connections.Provide specialized applications training for the current ProductManager* Engineering System to the central releasing department (ERS).Development of Lotus Notes databases used to support the ERS department.Provide technical support to ProductManager* users and extra training if required to cover changes to the engineering processes.Provide training for the Lotus Notes applications based on ProductManager* data.Test new versions of engineering hardware and software before implementation.Provide training plans and test procedures as and when required.Prepare and maintain training material for engineering processes and/or software.Engineering Release Systems Co-OrdinationCo-ordinator of a team of Technical Administration staff for the release of design information on prototype and production projects.Compiling weekly error reports for management meetings through the analysis of processed data.Development of Engineering Parts List (EPL) & Bill of Material change control management for various full vehicle projects.Continuing development of IBM's ProductManager* processes for the ERS department at Worthing Technical Centre.Extensive knowledge of ISO 9001 standard/procedures

Responsible for identifying parts required, ordering and issuing parts to the workshop, trade and retail customers.Providing technical support to workshop, trade and retail customers.Communicating with both customers and suppliers.