Simon Chadwick Email & Phone Number

Brisbane City, Qld, Au

* Assist with the coordination, implementation, management and maintenance of the Organisations ICT infrastructure, systems and software, including Microsoft Office, Resolve & TRIM (HP Records Manager).* Assist with installation, configuration and maintenance of the Standard Operating Environment.* Support the Information Management team where necessary, including Business as usual tasks and participating in IT projects as directed.* Support Office of the Organisation staff via the Service Desk, providing Level 1, 2 and some Level 3 technical support, including trouble-shooting, hardware and software installations.* Undertake specific duties related to information technology associated with maintaining and developing the Organisation’s ICT and information management systems documentation, strategy, policies and procedures.* Undertake regular housekeeping activities, including updates, software maintenance, reporting, backup testing and storage, hardware maintenance and general IT administration duties.* Support and conduct informal training for the Organisations staff on the function and use of ICT and information management systems, as required.

Qld Region

Previously employed with Glencore as the Queensland Team Lead. My role as team lead is to manage and efficiently implement of upgrading 2,200 machines around multiple QLD Coal Mine sites with a small team of people. Key responsibilities include; managing all aspects of the project to effectively meet strict deadlines, user’s expectations and ensure a smooth transition from Windows 7 to Windows 10.

Brisbane, Qld

Employed with Golding Contractors on the Helpdesk Support /Operational Delivery team, supporting over 300 users, across multiple mining, Urban and Civil infrastructure and marine project sites. The role Senior Helpdesk Support mixed with Systems Administration entails of looking after day to day operations and ensuring the projects have minimal down time as vital business applications and networks running the projects are functioning efficiently.

Clermont, Qld

Employed by Glencore PLC on a FIFO rotation 7/7 onsite System Administration and Desktop Support, supporting the ICT and Communication infrastructure. Focus of this role is to support their production line and enterprise network systems. Administering 600 users as the sole IT personal with over 50 different applications, 50 Heavy vehicles and 30 Light vehicles through-out the site.

Brisbane, Australia

Previously employed as the Systems Administrator/IT Manager for Curtain Wonderland Pty Ltd. As the leader of an IT department a key requirement of the role is to take responsibility for supporting the day to day operations of the business from an IT and communications perspective. Most importantly I am held fully accountable to ensure that there is minimal disruption and downtime impacting users if systems issue ever arise.Key Accomplishments:• Managed and deployment of a $120,000 VOIP (Saving $190,000 over 3 years) project including site Ethernet service upgrade. Partnered with functional business unit’s and vendors to develop the specification and requirements. Facilitated communications between internal and external stakeholders. Served as the primary liaisons for issues and obstacles resolutions. Oversaw product configuration, testing and deployment.• Served as a key resource for deploying product 'Decor Club' structures. Integrated an in-house ERP system resulting in doubling our marketing emails for EDM to (69,500 individual emails).• Reengineered the cooperate network resulting in improved performance and security. Concomitantly implemented an enhanced backup system using, Backup Assist, Shadow Protect, VEEAM Backups. Spearheaded installation and configuration including, cabling hardware, builds, setup, server configuration (Hyper Vsphere client) security (Trend Micro, Fire box Firewall) and testing. • Assisted in implementing Front end ERP to improve efficiencies and resulting drive in sales and advance in productivity.• Prepared and executed an IT strategy that reduced cost and directed Alarm system utilizing 3G & Ethernet service removing expenses in PSTN lines.• Coordination of managing opening 11 new stores Nationally around Australia within a timely manner and before required open date.• Migration of on-site exchange 2010 to a Hybrid O365

Coorparoo, Qld

Administer servers for 30+ clients throughout Australia, advise of any upgrades/maintenance required and do day-to-day Support.Job Responsibilities:> Windows XP, Windows 7, Windows Server 2008 R2, 2012 – Windows terminal services, RDS.> To provide professional and efficient level support to Clients> Logging, resolving, and managing incidents and service requests> Improved system security through setup and ongoing maintenance of Managed Antivirus> Monitor IT system logs and report any anomalies (e.g., potential security incidents, application errors, low resource warnings).> Researched, recommended and implemented network enhancements that improved system reliability and performance.> Effectively communicate directly with technical and management personnel.> Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.> Prepared and maintained documentation of technologies, standards and procedures.> Proactively identifying service improvement opportunities for our clients> Attend client sites to deliver onsite Desktop Support where required

Brisbane, Australia

Maintenance of IT, telecommunication systems, customer service and managing servers. IT Outsourcing Company to provide professional and efficient support to wide range of clientele:- Virgin Australia - Mulpha - FKP - Vita Group -Artius

Mackay, Australia

Unchaperoned IT personal looking after 300+ users in remote region. Monitoring problem ticket queue to ensure all assigned tasks are completed within specified metric requirements. Front Range Heat Ticket system

Brisbane, Australia

Brisbane, Australia