Simon Clay-Michael Email & Phone Number

Oakland, California, Us

Bend, Or, Us

• Management of the professional services department and team to attain revenue targets, profitability goals and excellent customer experience• Drive operational efficiency and team productivity by continuously improving processes, tools, and reporting suites• Implement delivery model to streamline project on-boarding and implementation• Hire, train, retain, motivate, coach, and mentor high caliber professional services consultants• Effective business partner to sales leadership; provide key pre-sales support as well as new business development within existing and new clients• Build and foster effective relationships with new and existing customers serving as the company sponsor for key deployments• Execute key strategic initiatives for operations, planning, capacity management, and resourcing• Responsible for all phases of program and portfolio management

Oakland, California, Us

• Strategized with business leaders in formulating transformational improvements across people, process and technology for the patient placement process in the Continuum of Care.• Directed solution design project to automate provisioning of 17 system for on-boarding new physicians, reducing cycle time from one month to 8 days and level of effort from 45 hours to 2 hours. • Thought partner with hospital Operational Excellence team identifying opportunities for IT to drive business value and gain alignment of the strategic initiatives for both groups.

Oakland, California, Us

• Stood up retooling program to upskill and leverage IT Consultants, resulting in 20% of IT Consultants transferring to Solution Consulting and addressing a $2.5m budget shortfall.• Navigated and influenced four disparate areas in adopting three process improvement initiatives and performance metrics to reduce cycle time, level of effort and standardize processes enabling business partners to better manage costs.• Established Consulting Community of Practice for sharing wisdom among consultants.

Berkeley, Ca, Us

• Spearheaded rescue of $4.5m failing project by leading design and build aspect of implementation after the 3rd party consultants and lead analysts exited project prematurely.• Directed large cross-functional team of 25, comprising of business analysts, technical staff, external vendor and 3rd party consulting company to reduce administration time and standardize salary calculations for 13 unions.

Berkeley, Ca, Us

• Led cross-functional team to analyze the Student Information Systems and define the Replacement Roadmap.• Influenced UCB Leadership to replace rather than repair the disparate Student Information Systems (SIS) by highlighting core SIS issues.

• Developed and launched web-based online Career Management platform.• Recruited and directed team of local and remote contractors, UI designers and web software developers through product build cycle from concept to launch.• Performed extensive market and user needs analysis. Developed scope and business requirements resulting in an intuitive, easy to use application that immediately made users productive.• Attracted and negotiated white label and license partners as additional revenue streams.

Consulting Projects for Data Warehouse Group at Harvard University • Established complete PMO capacity planning, time tracking and activity reporting system, resulting in better resource utilization and visibility.• Managed BI/OLAP tool comparisons project from Microsoft, Oracle, Crystal Reports, Tableau and Cognos to determine viability for inclusion in larger selection project.- Directed BI/OLAP tool comparisons project from Microsoft, Oracle and Cognos to determine viability for inclusion in larger selection project.

Us

Lead professional services team in implementing proprietary technology to drive business operational effectiveness through enhanced employee performance.

Master Of Business Administration - Mba, Business Administration And Management, General

Diploma In Management Studies