Overseeing all service operations, with responsibility for managing all technicians and installation crews.Creating all contract templates, including cost per copy rates to ensure gross profit targets were met and exceeded Creating and constantly updating strict service level agreements and creating procedures to ensure these were implemented.Identifying and managing budgets, stock and expenditure and successfully driving implementation of cost reduction procedures.Ordering machine stock and organising installation resources, including logistics and IT supportUndertaking effective personnel management including workforce planning, co-ordinating employee training and carrying out appraisals and any disciplinary actions requiredLiaising with key customers to ensure high levels of customer service and taking corrective measures where requiredKey Achievements Leading team to consistently meet and exceed Key Performance Indicators. Implementation of new service software and integration with new accounts softwareSuccessful introduction of new manufacturers machine portfolio, including all technicians attending trainingIncrease of service gross profit margin by 36%Manage successful integration of Blue Sky service Operations into Aurora Managed Services

● Sale of Anti Siphon Devices for fitting to North American truck fuel tanks, including Canada and Mexico● Generating relationships and furthering them with major international truck manufacturers in USA (Paccar, International, Volvo Mack, Freightliner)● Attending meetings in the USA to showcase our product and identifying opportunities for increasing the pipeline with them● Setting sales forecast● Identifying budgets and P & L forecasting● Meeting with investors and government agencies to secure fundingKey Achievements ● Successfully identify the need for our product and prove it to manufacturers● Gaining supplier codes for Paccar for supply to aftermarket locations.● Supply of samples for trial at production line ● Source two suppliers in China for continuous supply● Negotiate favourable onward shipping contracts with Chinese suppliers

● Overseeing all service operations for the company, with responsibility for managing all technicians and all products. ● Creating and constantly updating strict service level agreements and creating contracts to ensure these were implemented.● Identifying and managing budgets, stock and expenditure and successfully driving implementation of cost reduction procedures.● Ordering machine stock and organising installation resources, including logistics and IT support● Undertaking effective personnel management including workforce planning, co-ordinating employee training and carrying out appraisals and disciplinary.● Liaising with key customers to ensure high levels of customer service and taking corrective measures where required.Key Achievements ● Leading team to consistently meet and exceed Key Performance Indicators. ● Totally overhaul stock ordering system to ensure accuracy and traceability● Implement new reporting tools to enable accurate measurement of Key Performance Indicators● Utilising scheduling software to full potential, resulting in greater efficiency and utilisation of resources

● Overseeing service and sales operations in the South West area, with responsibility for managing 19 technicians and 3000+ products. Ensuring strict service level agreements are met and exceeded.● Consistently managing budgets, forecasts, stock and expenditure and successfully driving implementation of cost reduction procedures.● Undertaking effective personnel management including workforce planning, recruiting and selecting team members, co-ordinating employee training and carrying out appraisals and disciplinary● Liaising with key customers to ensure high levels of customer service (Serco, Mitie, MOD and North Bristol NHS Trust)● Managing sales process and rollout to Major international customers (BMW, Rolls Royce, Mini, Sony), including scoping and specifying contract with international head officesKey Achievements ● Completed ITIL foundation certification.● Leading team to consistently meet and exceed Key Performance Indicators. Including an average response time of under 4 hours● Successfully lead a recruitment drive which has meant the addition of 3 extra technicians to the team● Develop new reporting tools to enable accurate measurement of Key Performance Indicators● Retention of key customers from tender process.

• Restructuring and overseeing the service department to achieve high service levels, in addition to managing 3 field-based technicians covering the South West and South Wales responsible for repairing and installing the full range of Ricoh photocopiers and KIP wide format plotters. • Identifying and managing budgets, stock and income and expenditure and successfully driving implementation of cost reduction procedures• Attending document management software (Zylab) training in Amsterdam to support major nationwide customers Willmott Dixon Construction, Opco Construction.Key Achievements • Implementing detailed Service Level Agreements and rapid response times, leading to an increase in customer retention• Driving total overhaul of the customer database to facilitate accurate and prompt billing, leading to accurate stock control and enabling reduced monthly stock costs • Liaising with Ricoh technical training department to update all training requirements.

• Overseeing service operations in the South Wales area, with responsibility for managing up to 21 technicians and 4,500 contracts and ensuring the fulfilment of specified Service Levels Agreements • Undertaking effective personnel management including workforce planning, recruiting and selecting team members, co-ordinating employee training and carrying out appraisals and disciplinaries• Acting as a key member of the national service management team and responsible for directly training peers in financial planning and reporting • Designing and implementing escalation processes, creating documentation and providing procedural training to national service team • Creating the national service team’s holiday and sickness planner, controlling team stock levels, and modifying and improving the stock take process for field-based technicians • Managing sales process of a number of major contracts including Bridgend County Borough Council, Neath Port Talbot County Borough Council, Capita Symonds and Cardiff City Council, and effectively presenting products, service schedules and related benefits to secure contracts • Preparing all Pre-Qualifying Questions for the tender process, and attending quarterly meeting with client procurement departments to refine and examine service levels and ensure ongoing satisfaction • Proactively developing relationships with client IT departments and corporate customers in order to support their promotion of Toshiba products to end-users • Performing extensive pre-sales customer surveys to establish requirements and ensure smooth implementation of Toshiba’s document management and transactional printing software Key Achievements • Leading team to consistently meet and exceed Key Performance Indicators, amounting to an average uptime of 99.16% over 3 years