Simon Cleary Email & Phone Number

Newport, GB

Cardiff, Wales, United Kingdom

Overseeing all service operations, with responsibility for managing all technicians and installation crews.Creating all contract templates, including cost per copy rates to ensure gross profit targets were met and exceeded Creating and constantly updating strict service level agreements and creating procedures to ensure these were implemented.Identifying.

Newport, United Kingdom

• Sale of Anti Siphon Devices for fitting to North American truck fuel tanks, including Canada and Mexico
• Generating relationships and furthering them with major international truck manufacturers in USA (Paccar, International, Volvo Mack, Freightliner)
• Attending meetings in the USA to showcase our product and identifying opportunities for increasing the pipeline with them
• Setting sales forecast
• Identifying budgets and P & L forecasting
• Meeting with investors and government agencies to secure fundingKey Achievements

Cwmbran

• Overseeing all service operations for the company, with responsibility for managing all technicians and all products.
• Creating and constantly updating strict service level agreements and creating contracts to ensure these were implemented.
• Identifying and managing budgets, stock and expenditure and successfully driving implementation of cost reduction procedures.
• Ordering machine stock and organising installation resources, including logistics and IT support
• Undertaking effective personnel management including workforce planning, co-ordinating employee training and carrying out appraisals and disciplinary.
• Liaising with key customers to ensure high levels of customer service and taking corrective measures where required.Key Achievements

Bristol, United Kingdom

• Overseeing service and sales operations in the South West area, with responsibility for managing 19 technicians and 3000+ products. Ensuring strict service level agreements are met and exceeded.
• Consistently managing budgets, forecasts, stock and expenditure and successfully driving implementation of cost reduction procedures.
• Undertaking effective personnel management including workforce planning, recruiting and selecting team members, co-ordinating employee training and carrying out appraisals and disciplinary
• Liaising with key customers to ensure high levels of customer service (Serco, Mitie, MOD and North Bristol NHS Trust)
• Managing sales process and rollout to Major international customers (BMW, Rolls Royce, Mini, Sony), including scoping and specifying contract with international head officesKey Achievements
• Completed ITIL foundation certification.

Cardiff, United Kingdom

• Restructuring and overseeing the service department to achieve high service levels, in addition to managing 3 field-based technicians covering the South West and South Wales responsible for repairing and installing the.
• Identifying and managing budgets, stock and income and expenditure and successfully driving implementation of cost reduction procedures
• Attending document management software (Zylab) training in Amsterdam to support major nationwide customers Willmott Dixon Construction, Opco Construction.Key Achievements
• Implementing detailed Service Level Agreements and rapid response times, leading to an increase in customer retention
• Driving total overhaul of the customer database to facilitate accurate and prompt billing, leading to accurate stock control and enabling reduced monthly stock costs
• Liaising with Ricoh technical training department to update all training requirements.

• Overseeing service operations in the South Wales area, with responsibility for managing up to 21 technicians and 4,500 contracts and ensuring the fulfilment of specified Service Levels Agreements
• Undertaking effective personnel management including workforce planning, recruiting and selecting team members, co-ordinating employee training and carrying out appraisals and disciplinaries
• Acting as a key member of the national service management team and responsible for directly training peers in financial planning and reporting
• Designing and implementing escalation processes, creating documentation and providing procedural training to national service team
• Creating the national service team’s holiday and sickness planner, controlling team stock levels, and modifying and improving the stock take process for field-based technicians
• Managing sales process of a number of major contracts including Bridgend County Borough Council, Neath Port Talbot County Borough Council, Capita Symonds and Cardiff City Council, and effectively presenting products.