• Product commercialisation of the international franchise family business – driving international expansion, adding B2C revenue streams, new website and trading platform. • DPO responsible for reformulating the policies, processes and contracts for GDPR compliance. Coaching and Mentoring International (CMI) is a boutique training consultancy, specialising in mentoring programme design, implementation and training, in coaching culture consultancy and in training in team coaching. It operates through a global network of partner trainer-consultants working with multinational companies to help them achieve a strategic and practical approach to both local and multi-country mentoring programmes, and with both national and international organisations, to design implement high impact, sustainable mentoring programmes. Heavily supported by both fundamental and good practice research, our products and services are designed or supervised by Prof David Clutterbuck, who has been at the leading edge of mentoring for more than 30 years.

Exploring and launching international Avios collection via digital payments & mobile Wallets. Key areas of focus were Card Linked Offers (automatic collection when using a registered payment card in participating retailers), Wallets (Apple Pay, Samsung Pay, Android Pay), tech lead for product roadmap & API's (integration & roadmap)

Responsible for the digitisation of the customer base (registration & access to online accounts) and digital payments within the Lebara network using cards & mobile credit. Also planning the expansion of Wallet capability for an EMI (European Money Institution) regulated entity to facilitate payments outside of Lebara.

Consultancy role advising Avios (part of International Airlines Group) on the future of digital payments /Wallets. Defined the existing players & marketplace, the new entrants and the strategic approach to accepting Wallet payments and the key players to explore partnership opportunities with.

O2 Wallet was a multi-channel product available via apps, PC & mobile web. Product services included: Card Vault (for easy shopping & loading of pre-paid SVA account using UK issued cards & 3DS), Faster Payments cash out, P2P money messages, Shopping services (scan, search & offers), O2 Pay & Go mobile top ups, issuing open loop virtual Visa card or physical Contactless Visa card, and a satellite app – O2 Train Travel for easy purchases of train tickets on the move and advance savings. Prior to the Wallet launch, I was the Product Manager for the O2 Money Card (08/’10 – 12/’11) - a JV with RBS to issue O2 branded pre-paid accounts & open loop Visa cards.During both roles I was the product lead or responsible for:• All regulatory and compliance matters including KYC, AML, TCF, PSD, DPA & e-money regs• Requirements and delivery of new services / features & enhancements• All customer experience touch-points for O2’s E-Wallet including usability & usage,T&C’s, FAQ’s, call centre processes, complaints, technical triage and incident management• Product lead for all Marketing messaging, campaign planning and execution• Responsible for defect identification & usability issues and subsequent change specifications to ensure ‘fit for purpose’• Formulation and co-ordination of new operational processes and system deployments• Planning 2 Bin migrations - from RBS to Wallet Bin sponsor & from sponsor to O2’s own e-money licence & Visa membership• Planning & executing 2 product closure programmesThese roles successfully demonstrated my Financial Services knowledge and leadership, initiative, strong project management skills, crisis management and an understanding of complex financial systems, technical issues and regulatory environments.

Start up marketing agency specialising in bespoke online reward programmes. Focused on creating new revenue streams that engender brand awareness and loyalty whilst rewarding your customers with highly relevant and great value rewards.

Responsible for all operational aspects for the revenue generating membership reward schemes, including • Creative and print management (print & web)• Partnership marketing & sourcing of rewards• B2B & B2C communications• Setting up in-house Customer Service & Warehousing facilities, systems and processes• CRM & CMS systems, data security & compliance

Field Marketing & Events• Brand Ambassador / Face2Face campaigns – ING Direct prospects & customers.• Brand Regional Rollout Programme - Midlands. M6 Toll sponsorship, Press adverts, Radio scripts, and F2F activity.• Customer Rewards Programme - all aspects of Orient Express competitions – design & communications (newsletter, email, website & letter) and event management.

• Design, artwork, photography, print production for POS, menuboard & packaging• Implemented a new POS production, despatch and installation process for 600+ stores.• Managed a team of 3 designers and 3 account handlers

Pan-European advertising and corporate brochures for Worldspan, including copywriting, translation & print management.