Simon Dawson Email & Phone Number

London, England, GB

Milton Keynes, GB

Commercial and Strategic leadership of the Data Services and Market Insights business for this market leading FTSE100 Proptech business. My team and I provided invaluable data and trend analysis into the UK property market, delivered through embedded insight tools, SaaS/ DaaS products and bespoke reporting. Managed directly and indirectly through managed.

I was responsible for the product development, commercialisation, optimisation and market access strategy within this niche fintech start-up which was fully digitised and wholly cloud based. A key focus was the development and ownership of all strategic partnerships including working with Law Firms, Accountants and Brokers.

Manchester, GB

Sitting on the ME Group Board, I was the Managing Director of the Quanta Capital division, responsible for defining the strategy business plan, and leading the commercial and operational development for this start-up Legal Finance business, supporting both the Litigation and Matrimonial markets. Specifically focused on developing key professional and.

Consultancy role responsible for the developing commercial strategy and delivery of this litigation finance business focused on Personal Injury, Clinical Negligence, Housing Disrepair and Commercial Litigation Integral to the product development and launch of a new and innovative commercial litigation finance product

Warrington, Cheshire, GB

Accountable for consolidating and developing group revenues across a number of leading national accountancy brands, focused on supporting the contractor and Personal Service Company (PSC) and Umbrella services markets. This includes working with strategic partnerships such as specialist recruitment companies, and professional bodies, who wish to introduce.

Kettering, England, GB

Accountable for commercial innovation and development of new schemes. Specifically focused on delivering an ethical and compliant approach to marketing a broader base of legal services through multiple channels.

Manchester, Greater Manchester, GB

Formerly Overland Health Ltd and then Quindell Plc before acquisition by S&G, I was accountable for the effective delivery and oversight of group-wide commercial and supplier optimisation initiatives within the Motor Services Division of this market leading Business Process Outsourcer. Specific focus included Telematics, Claims Outsourcing, Legal Services.

London, GB

Overall ownership of operational service delivery and commercial growth within this independent healthcare and rehabilitation company. Specifically focused on developing profitable and sustainable services to insurance, legal and corporate markets, whilst being committed to high quality customer services through an internal contact centre and process

Peterborough, GB

Accountable for the optimisation of all commercial relationships and partnerships within the claims management business. This involved evaluating market opportunities and structuring deals that are both 'fit for purpose' and commercially beneficial. A key focus is the development of market intelligence through structured RFI's/ RFP's to support the.

Peterborough, GB

Operational management of five key departments within the customer operations business. These departments were responsible for converting, servicing and retaining in excess of 3 million customers. The interface with key internal and external clients played an important part in my role of positioning the business as a viable and attractive proposition to.

Established a limited co. to operate as an Interim Manger including the following appointments;

Bedford, GB

Interim role undertaking proactive commercial development for an interactive in-school careers and community website. I was responsible for the leadership and management of a team of territory based sales people focused on individual targets and a productive and sustainable client pipeline.

Performing this pivotal interim role meant that I was accountable for the day to day management and direction of all company functions. The primary focus of this land trading company was to bring to the market an attractive investment proposition, whilst it was focused on growth through profit, it also placed great value on being ethical and truly customer.

Reigate, Surrey, GB

Acting as head of site for a 500 seat contact centre, I realigned all sales, service and back office support functions to support driving revenue and saving cost. To achieve this I developed a revised multi tiered reward and recognition model to maximise motivation and minimise attrition and shrinkage. A key focus placed value in optimising the customer.

Wellingborough, England, GB

Responsible for both a proactive and reactive sales operation whilst re-engineering all aspects of people, process and technology support within the frontline teams. This meant evaluating the current model against 'Fit for purpose' requirements and implementing a full change management program. I was also responsible for the consolidated integration of the.

Reporting directly into the chairman of the board, I was responsible for completing a thorough operational review of the full customer journey, whilst clearly identifying dependencies. I was also accountable for reviewing and developing all reseller and third party engagement contracts, to ensure all financial, operational and performance SLA's were fully.

Reading, Berkshire, GB

Responsible for a complete operational overhaul which included staff performance, development of the supporting infrastructure, CRM and credit control policies and processes. I identified competencies and implemented an enhancement program which focused on opportunities for development for both internal and outsourced operations in India and Scotland.

London, GB

Responsible for overall operational management, delivering improvements throughout the UK contact centre structure. These incorporated identifying key benchmarks throughout the customer lifecycle whilst remaining compliant to FSA guidelines. By working with key internal stakeholders, third party interfaces, I was able to exceed expectations within both.

Responsible for managing a collaborative sales and service infrastructure of 60 telephony and field based indirect sales professionals, selling into vertical markets. A major requirement to this role was to be instrumental in improving channel performance, pipeline control and credit management. I scrutinised process issues throughout the customer life.

A-Level, Economics And Mathmatics

Education record