Head Of Operations
CurrentResponsible for strengthening existing and building new relationships through proactive contact strategy to continually improve client satisfaction. Other roles include: • Own and manage client experience • Manage client life cycle - build from client to advocate to referral partner • Contact Centre and specialist products • Product strategy • Sourcing strategic partners • Identifying new revenue streamsAt Blackstar we take our time to study and understand your business and provide solutions that work for you – be this in the office, remote or whilst traveling – in UK or internationally.Our approach is of that as consultants to your business - we will listen, understand, and provide a choice of solutions to ensure we collaborate and make decisions that benefit you.The solutions that we design, build and manage are underpinned by outstanding levels of service-we understand that solutions need to deliver maximum value and the freedom to focus on your business.
