Simon May Email & Phone Number

United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

• Lead for Incident and Problem Management across Europe and Asia Infrastructure teams.• Lead for Reporting on both management information and operational dashboards for incidents, changes, helpdesk volumes and customer survey results, using resources such as visual analytic tools.• Sole responsibility for complete overhaul of Problem Management process for global infrastructure teams.• Key role in the introduction of a new ITSM tool (HP Service Manager 9) enterprise wide.• Key role in a brand new global incident management process, across multiple lines of business, representing Europe and APAC customers while ensuring a successful global alignment • Head of training for ITSM tool for all Infrastructure staff across Europe and APAC.• Creation of Acceptance in to Service process to ensure correct documentation and support is in place and tested before implementing new / updated services.• International travel to drive projects forward and build better international relationships.• Change Manager across Capital Markets IT globally, chairing CAB meetings and reviewing requests for change to ensure compliance with process.• Initiated and developed a new major works process to assist infrastructure teams in ensuring appropriate planning and communication is achieved when making major changes to core systems.• Building relationships between the Infrastructure Department and the Application teams by increasing confidence in the handling of changes, incidents and communication.

London, United Kingdom

7 month contract.Primary contact for Incident and Problem Management within UK and Ireland.Lead for IT Service Continuity Management, heading the UK and Ireland Local Technology Support Crisis Team.Responsible for the full revamp of ITSCM documents and processes.Primary responsibility for communicating summary and updates on high priority incidents/problems to leads in each of Local Technology Support departments.UK Point of contact for both Global IT Service Desk and Global Telephony Service desk.Reporting on Cisco telephony usage and trending new communication software to show return on investment from major Microsoft Lync deployment.

Leicester, United Kingdom

Please contact me directly for more information

Leicester, United Kingdom

Responsible for giving customers a realistic deadline and approximation (if possible) on computer diagnostics, repairs and upgrades.Responsible for giving customers a full formal quotation and deadline for new orders.Responsible for purchase and pricing on stock items.Delegate specific tasks to colleagues.Responsible for all 2nd line support and above.

Leicester, United Kingdom

Head Technician, advising customers on hardware for applications such as Gaming, Sound production, Graphic Design, Small Business solutions.Assembling computers from component level to a complete system, ensuring maximum efficiency for their required application.Delivering and installing high quality HiFi / TV / Home Theatre / Media centre products to a high standard

Leicester, United Kingdom

Working as an apprentice computer technician, also delivering and installing high quality HiFi / TV systems

Btec, Electrical And Electronic Engineering

Education record