Simón Do Couto Vásquez Email & Phone Number

France

- Provide comprehensive support and backup across group businesses (PPC, EP, etc.) with a focus on ensuring seamless customer experiences.- Collaborate with Planning, Sales, Business, and Supply Chain teams to ensure efficient customer service and value maximization.- Navigate and utilize SAP software for order processing, ensuring accuracy and timely.

Madrid, Comunidad De Madrid, España

Lisboa, Portugal

- Assisted a high volume of customers' inquiries through email and live chat, ensuring compliance with SLA requirements.- Gathered QA feedback to enhance customer interactions and reported my findings daily to Team Manager or Shift Leader.- Submitted daily reports to various teams within the company, including KYC and Payments.

Lisboa, Portugal

- Providing training on handling of sensitive customer service issues.- Analyzing several reports related to KPIs, schedule attainment, log in status activity and service level on a daily basis.- Managing up to 20 agents and coaching every agent using QA feedback.Holding regular meetings with department staff to discuss expectations andconcerns.

Lisbon

(Resolutions, PLUS, Experiences and A4W for Airbnb campaign) Taking care of our user's issues and helping them to solve their needs on time and in a proper way Giving them solutions as soon and as good as possible Helping teammates with several doubts regarding other work issues/questions Communicating with users in both Spanish and English Negotiating.

Malta

Photography is one of my favourite activities or hobbies. It is part of my passion, and it's something I take very seriously, even though it is not a job for me right now. I’ve photographed internationals (Conmebol Sudamericana Cup) and national soccer league games back in Venezuela, and some other events as birthdays and weddings.

Malta

- Promoted after six months from Content Analyst (lvl. 1) to Fraud Specialist (lvl. 3).- Reviewing potential fraudulent advertisements submitted by lower level (1 & 2) agents.- Training new hires through shadowing sessions.- Monthly reporting to managers regarding fraudulent trends, team results and points of improvement.

Msida, Malta

- Reviewing advertisements for Besedo’s customer specialized in online purchase and sales service companies. - Checking detailed information to prevent publishing an advertisement with wrong or misleading information.- Reporting any trend on a daily basis specially in regards to Fraud advertisement or scam.

A two hours radio show. I used to look for all the most important information of the week referring to sport (national and international news) and so did I host the show, reading and sharing all this information.

Maracaibo, Venezuela

I managed and scheduled social media accounts such as Facebook, Twitter and Instagram for four different companies.

Caracas, Venezuela

Get information, investigate and write about different topics (politics, economics and important social events).

Caracas, Venezuela

Get information from different websites and blogs about soccer national league and internationals tournaments. I had to write articles about games, players, estatistics and history using all the information I get from this sites and other databases.