Simone Aguzzi Email & Phone Number

Antwerp, Flemish Region, Belgium

Company located me in Belgium to open and lead its first flagship store in Europe.Being a new store in a tough market as Belgium and Antwerp can be, my main tasks as Store Manager are to develop and spread the brand awareness especially to new and potential customers explaining the core values and qualities of the brand as the total made in Italy production and the full commitment for the sustainability. My responsibilities are also the seasonal buying and further replenishments aiming to adapt the collection displayed to the local market and customer’s needs. Other main task is the weekly visual merchandising extremely important to attract and increase the footfall and let the visitors see and touch the collection and materials creating brand’s hype.Key professional competencies included:- Constant connection with Dondup headquarter in Italy;- Increase daily, weekly and monthly sales;- Keeping the store clean and presentable for trading;- Ensuring the shop floor is correctly displayed at all times;- Clienteling with customers using CRM by sending emails, messages and WhatsApp about new collections and promotions;- Resolving customer complaints in a sensitive and polite manner;- Monthly and daily Report Email to Italian headquarter- Cashing up tills, looking after floats and reporting and investigating any discrepancies.

London, Greater London, United Kingdom

As Sale Associate my main task was selling the collection to our customers focusing on increasing concession sales, improving store performances and KPI by clienteling with new, potential, locals and V.I.C. customers aiming to build up a stronger connection and relationship with them. I managed to sell over 2 milion puonds during this time. Key professional competencies included:- Keeping the store clean and presentable for trading;- Ensuring the shop floor is correctly displayed at all times;- Clienteling with customers using CRM by sending emails, messages and what’s up about new collections, thank you notes after first purchase, Birthdays- Keeping in touch with Selfridges Personal Shoppers suggesting new styles in, and new promotions or sales.- Collaborating with others store’s concessions trying to add-on-sale, upselling, crosselling- Ordering and getting transfers from others UK or European stores for satisfying customers’ needs;- Resolving customer complaints in a sensitive and polite manner;- Key Holder, Daily Closing Report Email and checking competitors through POS- Cashing up tills, looking after floats and reporting any discrepancies to the Store Manager.

Londra, Regno Unito

As Brand Ambassador my main task is sharing my brand knowledge with customers, explaning the collection, the brand’s value, fabrics, quality and details getting their shopping trip memorable since they come into the store trying to deliver an excellent customer experience. Key professional competencies included:• Keeping the store clean and presentable for trading;• Ensuring the shop floor is correctly replenished at all times;• Ensuring the correct display, cleanliness and tidiness of merchandise and promotions;• VM tasks, changing mannequins weekly and reporting the sell out• Tailoring service alteration as customers want• Resolving customer complaints in a sensitive and polite manner;• Aiming to add-on-sale, upselling, crosselling• Closing Report Email (EOD) and checking competitors through POS• Cashing up tills,looking after floats and reporting any discrepancies to the Store Manager.

Londra, Regno Unito

I’m responsible for welcoming customers to the store, talking to them, helping them and generally making their shopping trip memorable. Also supporting the store in meeting its sales targets by recommending products to customers and making sure the shelves are stocked with the products they want to buy. Key professional competencies included:• Keeping the store clean and presentable for trading;• Ensuring the shop floor is correctly replenished at all times;• Ensuring the correct display, cleanliness and tidiness of merchandise and promotions;• Showing an interest in every customer’s needs;• Resolving customer complaints in a sensitive and polite manner;• Recommending additional products to customers;• Helping with all areas of security and stock management.• Cashing up tills,looking after floats and reporting any discrepancies to the Store Manager.

Londra, Regno Unito

I was responsible for opening and checking daily delivery, doing a deep and detailed daily replenishment on the shopfloor, talking and helping customers and making sure the shelves are stocked with the products they want to buy. Key professional competencies included:• Checking delivery everyday;• Ensuring the shop floor is correctly replenished at all times;• Showing an interest in every customer’s needs;• Recommending additional products to customers;

Fano

I had my own shoes store for 5 years, selling fashionable woman’shoes on my highstreet’s town in Italy and also on my online web store, I managed it. Key professional competencies included:• Buyer attending shoes fairs;• Sales assistant suggesting styles and alternatives;• Visual merchandising ensuring the correct display, cleanliness and tidiness of merchandise and promotions;• Managing all financial issue of my business; • Cashing up till;• Stockroom controller;• E-commerce management ;