Amanda Simone Anderson-Hicks Email & Phone Number

Houston, Texas, United States

Dallas/Fort Worth Area

Providing elevated service quality through verification of all Pre-Run configurations and accuracy of pertinent job records; Post-Run tool analysis; Data collection/consolidation; End of well reporting; Creation and delivery of client specific reports; Issue mitigation, Documentation, and follow up; Tool history reporting and symptom analysis tracking.

Birmingham, Alabama

• Enterprise Analysis, with emphasis on process improvement
• Present process improvement initiatives to Executive Management and appropriate departmental stakeholders for approval.
• Organize, plan, and direct implementation of process improvement projects; Present resulting data analysis after implementation of new processes to support success of project or residual areas of improvement needed.
• Customer Satisfaction elicitation; using the obtained metrics for analysis and quarterly comparison of overall satisfaction of the random selection of clientele to identify areas of improvement within the Customer Care.
• Ensure immediate resolution of any reported Customer Service issues reported during Customer satisfaction elicitation process
• Develop departmental procedural documentation for existing, as well as recently deployed, processes and workflows

United States

Extreme Engineering provides Next Generation Measurement While Drilling tools for low tier land operations throughout the U.S. and Canada, and currently with several international operations as well. Our cost efficiency is largely due to the reliability of the tools, the 24 hour support that our remote monitoring provides, and the analysis of every tool.

Fort Worth, Texas

Extreme Engineering offers a unique 24/7 remote job monitoring and operations support center to ensure service quality for all clientele, both internal and external. The Command Center staff are a group of Extreme's most experienced, knowledgeable, and dedicated field employees who have earned their position through unparalleled performance in the field.

• Transport of tools to rig site, build, and operate survey on connection tools.
• Ensure proper techniques for obtaining surveys on surface from data transmitted by the MWD tool.
• Verify drilling parameters are compatible with the specs of the tool in order for tool to function.
• Read and record accurate survey information, by verifying that Gravity and Magnetic readings are within tolerance.
• Validate surface surveys by checking against raw data recorded from the tool’s internal memory, and send all information needed for final survey report to be generated.
• Provide clients with accurate survey reports at the end of each well.

• Tutoring subjects include, but are not limited to: Calculus Series, Differential Equations, Linear Algebra, Physics, and Chemistry.
• Proctor tests
• Supervise Mathematics Lab
• Maintain a secure and working filing system.

Mathematics; Computer Science

Optical Engineering; Physics

Associate'S Degree, Pre-Engineering And Mathematics

Activities and Societies: National Dean's List; Student Government Association Pre-Engineering; Mathematics