As an accomplished Executive Manager overseeing diverse support services across the South West Region of Western Australia, I lead a team of 40 employees through 10 service agreements. Reporting directly to the CEO, my strategic leadership has been instrumental in driving continuous improvement, enhancing operational efficiency, and ensuring community accessibility to services.Key Achievements:Strategic Planning:Led strategic planning initiatives to optimise service delivery, aligning the directorate with contractual obligations.Successfully restructured the directorate to meet contractual obligations and position for future innovation.Innovated and implemented operational efficiencies prioritising accessibility to services.Team Culture and Professional Development:Established a collaborative team culture supporting continuous improvement and professional development.Facilitated the development of a Team Charter to define expectations for teamwork and support.Leadership and Mentoring:Provided strong leadership and mentoring, maintaining a high-quality service standard.Undertook the CEO role in their absence, demonstrating effective executive-level leadership.Community Engagement:Co-presented at the Reintegration Puzzle Conference in Perth, showcasing Accordwest’s approach.Engaged as a Guest Speaker at the Margaret River Rotary Club, contributing insights on Accordwest services.Community Projects:Key contributor to the Bunbury Tiny Houses project, demonstrating commitment to community initiatives.Established the Accordwest HELLO Roadshow, connecting individuals in need with support services and fostering positive change.Advisory Roles:Served as an executive representative on board subcommittees, contributing expertise to business development.Active member of community advisory groups, providing valuable insights and maintaining strong connections.

Contracted to navigate and fortify organisational compliance with government (Federal and State) service agreements and relevant legislation, this role emerged to address identified gaps and risks during a pivotal period of organisational transformation and growth. Focused on meticulously identifying compliance gaps, the position collaborated closely with operational leaders to establish and implement robust quality management processes. This dedicated effort played a critical role in steering the organisation through its transformative phase, ensuring adherence to regulatory standards, and establishing a culture of compliance and efficiency.

I successfully evolved this role from Personal Assistant to assume the role of an Executive Assistant, providing high-level executive support to both the CEO and Board. I consistently demonstrated success in managing Marketing and Public Relations on behalf of the CEO, with a notable achievement in spearheading the development of a new website and orchestrating the production of multiple annual reports. In addition to comprehensive administrative support, I excelled in drafting various professional documents such as policies, procedures, board reports, and correspondence.As an Executive Assistant, I successfully coordinated special projects initiated by the CEO, including the management of a community housing development and a youth crisis facility. In this role, I proved my ability to navigate diverse responsibilities, ensuring the seamless execution of strategic initiatives and contributing to the overall success of organisational objectives. A results-oriented professional with a broad skill set encompassing executive support, project coordination, and effective communication.

Volunteer Parent Representative

Contracted for six months to support the HR Manager in the provision of generalist HR administration, which included recruitment and payroll support, during a period of transition for the organisation. My experience in identifying opportunities for system improvement and streamlining processes to enhance efficiency was key to this role. A notable accomplishment includes conducting a comprehensive audit on employees with working holiday visas, ensuring strict compliance.

Provided strategic direction and support to all levels of management, specialising in overseeing the document management system. Fostered collaboration and communication across different company disciplines to ensure a unified approach to document management, and to integrate quality systems seamlessly into daily operations. Noteworthy achievements include serving as a key member of the project team responsible for the development and successful implementation of the SharePoint document management system.An instrumental player in driving a culture of continuous improvement by proactively identifying and implementing best practices in document management, encourage feedback from end-users and stakeholders to refine processes and address emerging challenges.