Supervising five (5) agents in the sub-department Resident Services responsible for receiving and directing all guest and non-guest correspondence (calls, emails, faxes, etc.). Performing the role of System Administrator of the hotelwide software ‘HotSOS’. Responsibilities also include ordering of stock, processing invoices for payment for suppliers, scheduling rosters, preparing payroll and maintaining employee records. Also acting as Butler (Personal Assistant) to our residents who require… Show more Supervising five (5) agents in the sub-department Resident Services responsible for receiving and directing all guest and non-guest correspondence (calls, emails, faxes, etc.). Performing the role of System Administrator of the hotelwide software ‘HotSOS’. Responsibilities also include ordering of stock, processing invoices for payment for suppliers, scheduling rosters, preparing payroll and maintaining employee records. Also acting as Butler (Personal Assistant) to our residents who require the service and conducting site tours of the property. Show less

Managing the day-to-day functions of the office, administrative support to the CEO, Systems Administrator. Responsibilities include maintaining a current and accurate filing system (hardcopy & electronically), organising directors’ meetings and related functions, maintaining statutory corporate documents and liaising with shareholders, directors, external IT Consultant and all service providers.

Supervising two (2) ticketing locations manned by eight (8) employees.Responsibilities include compiling sales reports (reconciling daily sales reported to bank deposits, generating weekly, monthly and quarterly sales reports), scheduling rosters, calculating paid hours and monitoring overtime, coaching employees, maintaining employee records, handling top-tier clients and resolving customer complaints.