Head Of After Sales
CurrentFinancial Control and Process Optimization: Direction of the After Sales department and related cost and revenue management. Process optimization, cost reduction, and streamlining of routine and extraordinary maintenance across various worldwide sites. Negotiation with suppliers and clients. All of this led to a 60% increase in the After Sales department's revenue in 2023 compared to 2022, optimizing pricing strategies and leveraging contractual clauses.Management of Installation and Maintenance of Robotic Bars Worldwide: Successfully led the installation of Makr Shakr's Robotic Bars in Las Vegas (US), Singapore, Birmingham (UK), and Biloxi (US). Programmed and managed the maintenance of Robotic Bars on 9 Royal Caribbean ships, in Las Vegas, and various global locations. Coordinated technician activities to maximize the profitability of Robotic Bars.Global Expansion and Operational Coordination: Responsible for international expansion, coordinating global activities (with a target to open a new office in the United States by 2024). Successfully managed the installation of 4 new Robotic Bars, generating additional revenue, and implemented economic reforms to reduce operational costs.Product Development and Supplier Negotiation: Managed customer feedback to coordinate product improvements by interfacing with IT, R&D, and Production departments. Negotiated with suppliers such as Kuka, SIC, Keyence, SMC, and Drink System to ensure high-quality materials and optimize production and spare parts costs.