Network NOC,Wholesale international network, backbone management (equipment, circuit, line, demarcationpoint), control and alarm tools, fault management, maintenance and contact with Peering Wholesale (ISP).Following management also in the Retail sector, national / international network, troubleshooting Ticket management, communication to Customer and Provider, Ticket management. Use of applications for network management and control.Use of the Ticketing system (BMC Remedy… Show more Network NOC,Wholesale international network, backbone management (equipment, circuit, line, demarcationpoint), control and alarm tools, fault management, maintenance and contact with Peering Wholesale (ISP).Following management also in the Retail sector, national / international network, troubleshooting Ticket management, communication to Customer and Provider, Ticket management. Use of applications for network management and control.Use of the Ticketing system (BMC Remedy, TTMS BMC Remedy) for management of reports. Show less

Involved in Engineering, Rome.Group with a project based on SQL and PowerShell.

Project framed in the updating, replacement and configuration of PCs for employees, which took place in Poste Italiane Rome.Windows consultancy for data backup and cloud migration of the mail box, then configuration according to directives, portable and delivery to employees.

Inbound customer assistance, for the supervision of BCC, a cooperative credit bank. Problem solving for the various and possible eventualities of customers, verification of transactions, blocking and unlocking cards, enabling and activating cards.

Remote technical support for installers and maintenance technicians. Control of alarm systems during installation and also afterwards.

I started the stage in Milan with coaching on survey activities for wifi, and then be added to a garrison as VoIP telephony consultant and maintenance C.E.D. .Later in Rome I played maintenance and support activities at the TAC group DATA, call manager, Voip, Troubleshooting Remote ticket. Carrying out maintenance tasks on Cisco, Alcatel, Huawei devices.Maintenance Cisco CallManager, even hand Voice, maintenance of routing and switching equipment company.Field of onsite… Show more I started the stage in Milan with coaching on survey activities for wifi, and then be added to a garrison as VoIP telephony consultant and maintenance C.E.D. .Later in Rome I played maintenance and support activities at the TAC group DATA, call manager, Voip, Troubleshooting Remote ticket. Carrying out maintenance tasks on Cisco, Alcatel, Huawei devices.Maintenance Cisco CallManager, even hand Voice, maintenance of routing and switching equipment company.Field of onsite activities, by the customer, with associated installations and replacements of damaged parts and equipment. Show less