- Maintained two Clinical Trial Management Systems (CTMS) based on contract agreements per patient budgets while ensuring protocols align with the executed contracts. - Supported research sites through a current tracker that allowed them to add items that they needed built out in CTMS or that they needed investigated for potential research billing guide (RBG) or clinical trial agreement (CTA) amendment.-Orchestrated bi-weekly team meetings.-June 2024 to Present - Women's Advocacy Colleague Resource Group Co-chair

- Played a key role in merger of CTMS systems through performing multiple test builds in Clinical Conductor Enterprise. Collaborated with multiple teams to ensure that the build process and execution would lead to successful implementation and workflow. - Assisted in the creation of a team dashboard to provide build statics. - Maintained two Clinical Trial Management Systems (CTMS) based on contract agreements per patient budgets while ensuring protocols align with the executed contracts. - Supported research sites through a previous and current tracker that allowed them to add items that they needed built out in CTMS or that they needed investigated for potential research billing guide (RBG) or clinical trial agreement (CTA) amendment.-August 2023-February 2024 - Member of Culture and Communication Team-April 2024 to June 2024 - Women's Advocacy Colleague Resource Group Co-chair

• Maintained the Clinical Trial Management System (CTMS) based on contract agreements and per patient budgets while ensuring protocols align with the executed contracts. • Applied financial changes in the system when amendments occurred. • Assisted in the creation and implementation of a quality control process that helped to ensure that the CTMS accurately reflects the protocol and contract. • Collaborated with multiple teams to ensure any discrepancies are corrected. • Supported and trained new staff members. Revitalizing training guides and checklist documents to ensure timely revenue streams. • Expanded positional scope to include reading the protocol and Medicare Coverage Analysis (MCA) to expedite the quality control process through handling protocol and contract discrepancies for my team.-November 2022 to August 2023 - Member of Culture and Communication Team

• Entered and reviewed charges from inpatient and outpatient claims for accuracy in ECW for an eight-provider clinic. • Investigated and managed billing issues with insurance companies. • Communicated with patients regarding billing concerns and escalated the issue to practice support when necessary. • Assisted patients with making payments to their accounts. • Aided front desk staff, practically daily due to short staffing issues.

• Scheduled for an eight-provider clinic between our main clinic and the satellite location. • Checked patients in and out. • Prepared paperwork and lab labels for the next day in addition to verifying Medicaid eligibility for those with it as their active insurance. • Updated patient demographics and insurance information and scanned documentation into their electronic health record (EHR). • Worked in the phone room which includes answering phones and directing them to the right person or helping patients with questions to include scheduling. • Managed a provider’s schedule and performed confirmation calls for the following day.

• Trained new front desk employees through the locations. • Ran Audits of provider’s schedules to ensure patients are scheduled out properly and files are complete. • Delegated tasks as needed to ensure that the clinics ran smoothly for the patients and providers. • Performed receptionist duties to include scheduling for a multiple provider clinic as well as across multiple locations, checked patients in and out, and collected copays and coinsurances upon check-in.

• Implemented and performed a quarterly supply inventory of around $15,000 in medical supplies. • Performed monthly retail inventory. • Oversaw all inventory ordering for the clinic as the primary government purchase card holder for the clinic. • Completed interviews for potential personnel. • Performed receptionist duties to include answering a multi-line phone, scheduling clients, checking patients in and out and collecting payments. • Ran end of day and end of month financial documents. • Ensured requirements were met for international health certifications as well as interstate health certificates as well as assisted the provider in completing the documentation per those requirements.

• Checking patients in and out while collecting payments. • Discharging surgery patients. • Answered a multi-line phone and scheduled patients.

• Shift Lead duties included performing weekly count and order, submitting schedule to payroll, and being safety captain, which involved maintaining medical equipment.• Veterinary Assistant duties included placing IV catheters, taking vitals on patients, taking radiographs, updating medical records, checking clients in and out, troubleshooting medical equipment, running medical lab work, monitoring anesthesia during surgical procedures, dental cleaning and discussing treatment plans with clients and getting approval before treatment can begin.

• Checking patients in and out, collecting payment and scheduling patients. • Helping new patients with their paperwork and taking their blood pressure and weight.

• Greet potential adopters and assist them in finding the right pet for their family. • Perform adoptions which includes talking through paperwork with potential adopters, data entry, and collecting payment. • Cleaning the facility and taking care of the animals includes cleaning kennels, feeding, and enrichment.