Simone Benton Email & Phone Number

• Schedule and confirm patient diagnostic appointment, surgeries and medical consultations• Compile and record medical charts• Answer telephones, and direct calls to appropriate staff• Greet visitors, establish purpose of visit• Interview patients in order to complete documents, case histories, and forms such as insurance forms

Sioux Falls, South Dakota Area

Responsibilities entailed being able to listen to customer needs and recommend appropriate and accurate solutions in a fast paced environment. Refer Wells Fargo products and services to other business lines. Handle high volume of inbound/outbound calls. Transfer calls to appropriate department or staff. Identify, research, and resolve customer issues through available resources. Take payments, make suitable arrangements and offer options. Promptly recognize, document, and alert immediate supervisor of any out of the ordinary customer situations. Was able to be patient with problems and complaints and to remain courteous when faced with difficult customers. Also was able to work independently within specified time constraints.

• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience• Loading and unloading heavy items• Perform task in every way possible to enhance customer experience• Answering the telephone promptly and provide helpful service• Assisting customers with placing orders over the phone or in person

Aas Business Administration: Human Resource Emphasis

A.A General Studies