Simone Carroccia
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Simone Carroccia Email & Phone Number

Customer Care Manager at 24hassistance
Location: Milan, Lombardy, Italy 6 work roles 3 schools
1 work email found @24hassistance.com LinkedIn matched
4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email s****@24hassistance.com
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
24hassistance
Role
Customer Care Manager
Location
Milan, Lombardy, Italy
Company size
81 employees

Who is Simone Carroccia? Overview

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Quick answer

Simone Carroccia is listed as Customer Care Manager at 24hassistance, a company with 81 employees, based in Milan, Lombardy, Italy. AeroLeads shows a work email signal at 24hassistance.com and a matched LinkedIn profile for Simone Carroccia.

Simone Carroccia previously worked as Customer Care Supervisor at 24Hassistance and E-Commerce Specialist at 24Hassistance. Simone Carroccia holds Giurisprudenza from Università Degli Studi Di Milano.

Company email context

Email format at 24hassistance

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{first}.{last}@24hassistance.com
89% confidence

AeroLeads found 1 current-domain work email signal for Simone Carroccia. Compare company email patterns before reaching out.

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Profile bio

About Simone Carroccia

In questi anni di esperienza nel settore assicurativo online, sia nelle vendite che nel servizio clienti, ritengo di aver sviluppato la capacità di comprendere le necessità dei clienti, dei partner e dell'azienda e di saperle soddisfare al meglio, mantenendo sempre uno sguardo lucido e attento ai KPI e ai risultati attesi.

Current workplace

Simone Carroccia's current company

Company context helps verify the profile and gives searchers a useful next step.

24hassistance
24Hassistance
Customer Care Manager
Milan, IT
Website
24hassistance.com
Employees
81
AeroLeads page
Company profile
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6 roles

Simone Carroccia work experience

A career timeline built from the work history available for this profile.

Customer Care Supervisor

Current
24Hassistance

Milano, Lombardia, Italia

  • Coordinamento, gestione e supervisione delle attività del team (15+ persone).
  • Gestione attività di Servizio Clienti/Partner omnicanale.
  • Creazione reportistica per monitoraggio KPI, valutazione agenti e miglioramento delle performance.
  • Gestione del centralino telefonico (TVox e 3CX) e del gestionale ticket (Zendesk) per il quale viene seguita anche la parte di implementazione.
  • Attività di miglioramento ed efficientamento volte a ridurre il carico di lavoro, diminuire i tempi di risposta e aumentare la qualità del servizio.
  • Stretta collaborazione con gli altri team per la creazione, l’implementazione e la gestione di progetti (es. chatbot, outbound marketing, sito, applicativi interni).
May 2020 - Present

E-Commerce Specialist

24Hassistance

Milano, Lombardia, Italia

  • Analisi dati del canale di vendita online e creazione di reportistica ad hoc (PowerBI).
  • Definizione del target di vendita dei canale online e ottimizzazione del processo di CRO.
  • Creazione e gestione rapporti di collaborazione con importanti partner commerciali come Facile.it e Segugio.it
  • Creazione e sviluppo piattaforma di outbound marketing telefonico.
May 2019 - May 2020

Customer Care Senior Account

24Hassistance

Milano, Italia

  • Riferimento diretto per il mio team (gestione procedure, affiancamento, secondo livello).
  • Affiancamento e formazione nuove risorse.
  • Collaborazioni con altri team per lo sviluppo dei processi aziendali.
  • Mansioni livello precedente.
May 2017 - May 2019

Customer Care Junior Account

24Hassistance

Milano, Italia

  • Supporto, consulenza, vendita e post vendita, telefonica e online, di nuove polizze ramo danni e rinnovo polizze di portafoglio a clienti diretti, intermediari tradizionali (broker - RUI B/RUI E) ed intermediari non.
May 2015 - May 2017

Apertura/Gestione Sinistri

Coris Assistance

Milano, Italia

  • Apertura sinistri polizze ramo danni.
  • Gestione sinistri polizze ramo danni (no RCA/Furto).
  • Organizzazione assistenza stradale.
  • RCA e garanzie accessorie, Barche (RC e CORPI), Cane, Sci e Sport.
Dec 2015 - May 2016
Team & coworkers

Colleagues at 24hassistance

Other employees you can reach at 24hassistance.com. View company contacts for 81 employees →

AM Alessandro Monfrecola Alessandro Monfrecola Colleague at 24Hassistance Greater Milan Metropolitan Area, Italy View → RG Riccardo Garavaglia Riccardo Garavaglia Colleague at 24Hassistance Greater Milan Metropolitan Area, Italy View → MF Matteo Fossati Matteo Fossati Colleague at 24Hassistance Milan, Lombardy, Italy, Italy View → AP Alessia Pontiroli Alessia Pontiroli Colleague at 24Hassistance Milan, Lombardy, Italy, Italy View → AM Anna Maria Umbre Anna Maria Umbre Colleague at 24Hassistance Milan, Lombardy, Italy, Italy View → MF Marco Folegatti Marco Folegatti Colleague at 24Hassistance Milan, Lombardy, Italy, Italy View → GG Giuseppe Guidotto Giuseppe Guidotto Colleague at 24Hassistance Milan, Lombardy, Italy, Italy View → MA Mariagrazia Agricola Mariagrazia Agricola Colleague at 24Hassistance Milan, Lombardy, Italy, Italy View → FM Francesca Mariani Francesca Mariani Colleague at 24Hassistance Milan, Lombardy, Italy, Italy View → AG Andrea Giannoni Andrea Giannoni Colleague at 24Hassistance Milan, Lombardy, Italy, Italy View →
3 education records

Simone Carroccia education

Diploma, Istituto Tecnico Del Settore Economico (Indirizzo Amministrazione, Finanza E Marketing), 86/100

Istituto Milano

Ragioneria

Itc Pietro Verri
FAQ

Frequently asked questions about Simone Carroccia

Quick answers generated from the profile data available on this page.

What company does Simone Carroccia work for?

Simone Carroccia works for 24hassistance.

What is Simone Carroccia's role at 24hassistance?

Simone Carroccia is listed as Customer Care Manager at 24hassistance.

What is Simone Carroccia's email address?

AeroLeads has found 1 work email signal at @24hassistance.com for Simone Carroccia at 24hassistance.

Where is Simone Carroccia based?

Simone Carroccia is based in Milan, Lombardy, Italy while working with 24hassistance.

What companies has Simone Carroccia worked for?

Simone Carroccia has worked for 24Hassistance and Coris Assistance.

Who are Simone Carroccia's colleagues at 24hassistance?

Simone Carroccia's colleagues at 24hassistance include Alessandro Monfrecola, Riccardo Garavaglia, Matteo Fossati, Alessia Pontiroli, and Anna Maria Umbre.

How can I contact Simone Carroccia?

You can use AeroLeads to view verified contact signals for Simone Carroccia at 24hassistance, including work email, phone, and LinkedIn data when available.

What schools did Simone Carroccia attend?

Simone Carroccia holds Giurisprudenza from Università Degli Studi Di Milano.

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