Main Tasks:• Building and maintaining relationships with Key Accounts, ensuring adherence to GfK standards and driving revenue growth• Proactively managing local accounts to meet targets, identifying and addressing client needs to promote interest in GfK solutions• Developing a network of industry contacts through event participation, acquiring new clients, and expanding business opportunities• Implementing revenue strategies, forecasting, and achieving budget targets on a monthly, quarterly, and annual basis. Negotiating contracts and focusing on client retention through commercial excellence• Creating and executing account plans, ensuring structured planning of various activities to foster long-term relationships with clients

Key Account Manager for Buying Group (Euronics, Expert and Trony) with responsibility over the Smart Device Ecosystem (PC, Tablet, Monitor, Networking)Responsible for the Sell-In and Sell-Out results, Forecast and P&LMain Tasks:• Developing Sales Strategy according to Company goal and mission• Managing the Vendor/Customer relationship from a 360° point of view, acting as a facilitator to meet both needs and requests• Sell-Through and Sell-Out forecast on monthly basis• Sell-Out Management: promotional flyers, tailor-made activities, instore/online promotions• Negotiation with Category Manager and Buyers in order to find the right opportunities to grow sales• Managing the overall Business Plan by working with other departments

Key Account & Sales Specialist with responsibility over the Xiaomi Ecosystem (Smart Home, Mobility, Wearable, TWS and Audio, PED, Monitor, Projector, Networking, Accessories)Main tasks:• Representing the Company brand and maintaining profitable and professional relation with Key Customers assigned• Maximazing and driving revenues for increasing market share• Forecast sell-in and sell-out to better plan the arrival and promotion of products on main customers, using means such as: promotional flyers, tailor-made activities and in-store / online promotions• Channel stock management

Main tasks:• Collecting, analizying and monitoring sales data (e.g. tot. revenue, sell-in, sell-out)• Supporting the overall growth of the business through sales forecasting and Qt. planning• Acting as a liaison between Distribution department and Key Account representatives

Main tasks:• Contacting by phone B2C prospects in order to establish a business relationship• Presenting to clients customized proposal and finalizing negoziations• Contract Management (data entry, internal applications monitoring, economic proposition to the client, order loading)• Sales KPIs progress monitoring & Competitor AnalysisSoftware used: MonOffre - Drive

Reporting directly to the Airfreght Manager, I learned the basis of international air transportation in relation to the commercial terms of global shipping and delivery of goods. As part of my role, I also learned to work respecting daily deadlines and maintaining excellent levels of communication with clients at all stages of the shipping process.Main tasks:• Negotiation of costs, terms and conditions of carriage• Direct management of business relationship with customers, suppliers, agents and airlines• Drafting of the transport documents needed for the carriage of goods (import/export)• Dangerous goods management• Invoicing (both active and passive)Software used: AS 400 - Scope

This job enabled me to improve my customer service skills in a professional manner, since I was responsible for greeting visitors, addressing their questions or needs and always providing an overall welcoming environment.Main activities:• Customer service• Check-in / check-out operations• Booking and payments management• Handling queries and complaints via phone, e-mail and general correspondence• Taking and ensuring messages were passed to the appropriate staff member on a timely basis