Simone Chawda Email & Phone Number

England, United Kingdom

Milton Keynes, United Kingdom

Daventry

Account management / Customer Service Representative duties include: Striving to achieve the best quality and customer service in the industry by providing excellent communication, professionalism, technical knowledge and organisation. Checking and responding to emails and phone calls from customers / internal enquiries.Advising and guiding customers through our whole printing processes from the initial point of contact through to the end product by keeping in regular contact and managing the customers expectations. Understanding client briefs and expectations for the end product over the phone, by email or in person during site visits with an external sales representative.Liaising between customers, external sales and our internal production team to arrange and manage customers jobs to achieve the best finished product and meeting their delivery date. Using my knowledge gained to up-sell when requiredManaging inter company enquires and orders from multiple international sites.Receiving company software training and then training other team members to use the program sufficiently.Training First Aid Training - First aid at work (3 day course) Radius Training - Involved in the ‘train the trainer’ programLEAN training - White beltMaterials TrainingInk and press training

Milton Keynes, United Kingdom

This is a Temporary Position working for the Skoda brand at Volkswagen Group Head Office.• Looking after queries from retailers regarding their Bonus Payments via email & telephone.• Problem solving- working out the best solution to resolve the retailer's queries to ensure they are paid correctly• Using SAP & SLI software alongside the Skoda Desktop & everyday programs Microsoft Excel, Outlook & Word.

Milton Keynes, United Kingdom

This is a Temporary Position- assisting the PA to the Customer Quality Director in everyday duties including:• Day to Day Diary Management using Microsoft Outlook & GABI Room Booking system• Creating induction programmes for new members of staff• Preparing information for Presentation Packs for events• General administration- copying, post, accounts etc. using Word, PowerPoint & Excel• Helping to create an Office Directory for the Customer Quality Team• Covering Annual Leave for the PA

• Responsible for putting together Project Cost Estimates: putting equipment/ scope together, obtaining costs, mark up & preparing general quotes & costs• Administration support to the Sales Team: Sorting letters, answering the phone, emails & arranging meetings, issuing quotes, general enquiries, meeting support, CRM & diary management.• Marketing: Helping to organise events & exhibitions, follow the marketing plan, marketing meetings, look after social media & update the website with new projects, news etc. I was jointly responsible for the complete re design of the website at the end of 2012 • Assisting the Project Coordinator with Service Calls, ordering equipment for projects & covering holiday.• Assisting the Design Team with presentations & mood boards for clients• I have had training in Sage ACT, Microsoft PowerPoint & Intermediate Excel, I Love Google, Asbestos, CDM Training & use the following in Microsoft Office everyday: Outlook, Excel, Word & PowerPoint.

• Responsible for Wages, Health & Safety, Staff Holiday & Personnel files (also helping to train new staff within my area of experience).• I also use StudioPlus for Diary Management, creating client invoices, creating client records, running past client promotions etc.• Responsible for all money within the business- keeping records of this & banking weekly• Receiving all emails, faxes & post- dealing with these & directing to the correct member of staff• Answering incoming phone calls, confirming appointments with clients & meeting & greeting clients• Looking after half our current Corporate Gifts- ensuring I maintain a good relationship with them to bring in more business.• Booking of Exhibition sites & staff for exhibitions.• Ordering new stationery for the business & putting together of voucher packs for exhibitions & corporate gifts.• Studio liaison for Head Office- dealing with any complaints, PR for the studio, training for all staff & queries with customer orders.• Being involved with photography shoots- organising things for clients & the photographers.• Analysing figures & re-forecasting to improve the business, staff & planning of exhibitions etc.• Responsible for portrait delivery ensuring that they are checked off correctly & calling customers for collection of their order.• Helping to organise Team Building days for the staff.• Taking notes in all Staff Meetings & occasionally covering the meetings when the Studio Owner is out of the business.• General support for the Studio Owner & the rest of the team.

• Meeting and greeting customers• In charge of jewellery for the store• Till trained• Phase moves• Managing the rota• Dealing with customer complaints due to returning items• Help with training of staff

Education record

Education record