Simone Chawda Email & Phone Number

England, United Kingdom

Milton Keynes, United Kingdom

Daventry

Account management / Customer Service Representative duties include: Striving to achieve the best quality and customer service in the industry by providing excellent communication, professionalism, technical knowledge and organisation. Checking and responding to emails and phone calls from customers / internal enquiries.Advising and guiding customers.

Milton Keynes, United Kingdom

• This is a Temporary Position working for the Skoda brand at Volkswagen Group Head Office.
• Looking after queries from retailers regarding their Bonus Payments via email & telephone.
• Problem solving- working out the best solution to resolve the retailer's queries to ensure they are paid correctly
• Using SAP & SLI software alongside the Skoda Desktop & everyday programs Microsoft Excel, Outlook & Word.

Milton Keynes, United Kingdom

• This is a Temporary Position- assisting the PA to the Customer Quality Director in everyday duties including:
• Day to Day Diary Management using Microsoft Outlook & GABI Room Booking system
• Creating induction programmes for new members of staff
• Preparing information for Presentation Packs for events
• General administration- copying, post, accounts etc. using Word, PowerPoint & Excel
• Helping to create an Office Directory for the Customer Quality Team

• Responsible for putting together Project Cost Estimates: putting equipment/ scope together, obtaining costs, mark up & preparing general quotes & costs
• Administration support to the Sales Team: Sorting letters, answering the phone, emails & arranging meetings, issuing quotes, general enquiries, meeting support, CRM & diary management.
• Marketing: Helping to organise events & exhibitions, follow the marketing plan, marketing meetings, look after social media & update the website with new projects, news etc. I was jointly responsible for the complete.
• Assisting the Project Coordinator with Service Calls, ordering equipment for projects & covering holiday.
• Assisting the Design Team with presentations & mood boards for clients
• I have had training in Sage ACT, Microsoft PowerPoint & Intermediate Excel, I Love Google, Asbestos, CDM Training & use the following in Microsoft Office everyday: Outlook, Excel, Word & PowerPoint.

• Responsible for Wages, Health & Safety, Staff Holiday & Personnel files (also helping to train new staff within my area of experience).
• I also use StudioPlus for Diary Management, creating client invoices, creating client records, running past client promotions etc.
• Responsible for all money within the business- keeping records of this & banking weekly
• Receiving all emails, faxes & post- dealing with these & directing to the correct member of staff
• Answering incoming phone calls, confirming appointments with clients & meeting & greeting clients
• Looking after half our current Corporate Gifts- ensuring I maintain a good relationship with them to bring in more business.

• Meeting and greeting customers
• In charge of jewellery for the store
• Till trained
• Phase moves
• Managing the rota
• Dealing with customer complaints due to returning items

Education record

Education record