Simone Ciolek Email & Phone Number

Brisbane

• My National Applications Support Specialist role complements the services delivered by the firm's core Digital teams by providing subject matter expertise on its application portfolio – based on practical knowledge.
• Demonstrate a high level of skill and practical expertise for document management, content creation, and collaboration tools such as Microsoft Office 365, iManage, DocsCorp
• Experience in successful handling of troubleshooting and incident management scenarios
• Natural and confident communication skills – with the ability to provide end-user support across all levels of the firm
• A background in creating and curating IT support material
• Success in presenting digital solutions to individuals and groups

Brisbane

Provided nation wide training on Core Microsoft Applications as well as DocsCorp, Elite 3E and PEXA.Assisted with the upgrade of both hardware and software and provided relevant training for that upgrade.Liaised in detail with roles on all levels of managementDrafted and finalised learning resourcesAssisted with troubleshooting issues as they arose

Brisbane

Worked closely with the Partners in the Corporate Team to ensure that:* The group workload matched resources to ensure productivity and quality is maximised* Proactively assisted the relevant Partners in the group with operational requirements* Utilise internal resources to generate efficiencies within the group* Develop rapport and positive relationships.

Sydney

Assisted the two senior partners in regards to:* Secretarial duties* Diary management* Making various travel arrangements* Billing and general accountsUndertaking roles including:* Recruitment for the administration team* Organising firm marketing events* Practice management* Office management