Simone Clark Email & Phone Number

Lyndhurst, Nj, Us

Lyndhurst, Nj, Us

Little Falls, New Jersey, United States

New Jersey, United States

Teaneck, New Jersey, United States

Teaneck, New Jersey, United States

Wayne, Nj

● Assist Human Resources Generalist● Assist all regional employees with payroll, benefits, and 401K related questions● Maintain employee files ● Enter, audit, and approve employee timesheets ● Assist with payroll submissions and payroll related questions ● Maintain compliance with State and National laws and regulations ● Assist with unemployment cases ● Assist with internal personnel investigations ● Assist Talent Acquisition Manager● Conduct phone interviews ● Enter, audit new hire information● Facilitate New Hire Orientation/Onboarding ● Monitor and report staffing needs for region ● Schedule trainings for all regional employees ● Update regionally shared training material ● Facilitate regional exams used to measure promotional criteria● Assist Regional Vice President and Regional Rental Manager ● Manage Regional Vice President’s calendar ● Propose community organizations and events for grant recipients ● Coordinate all regional events, parties, etc.● Plan regional meetings ● Compile regional daily, weekly, and monthly sales reports ● Order office supplies ● Monitor customer concerns

Newark International Airport

● Liaison between customers, employees and managers for tribrand - Enterprise, National, Alamo ● Assist customers with concerns/questions throughout rental process to maintain above 91% customer service score across tribrand ● Research and resolve customer discrepancies including billing, vehicle concerns, equipment, insurance coverage charges, and damaged vehicles within 24-48 hours● Partner with outside vendors for equipment delivery, product updates, lost or stolen equipment and vehicles to ensure streamlined business platform ● Research unaccounted vehicles by working with police departments and insurance companies to collect on subrogatable claims, report and recover missing cars and follow risk management procedures to blacklist negligent renters● Install, discontinue and monitor GPS and Toll Pass Device history to mitigate lost equipment debt● understand and review vehicle damage repair estimates and source the payment for the repairs to the accurate party● File accident claims with internal claims department and outside insurance providers - collect statements and reports from customers concerning accidents for timely turnarounds with repairs● Monitor customer profiles by researching and validating DOB, payment information, driving history, credit card billing address etc. to authorize qualifying customers ● Research and monitor active accounts to prevent fraudulent customers from renting ● Completed background checks using TLO and Lexis Nexis to confirm the validity of customer’s information

Greater New York City Area

● Explained rental contract and assisted customers through rental process● created/confirmed reservations● Marketed brand while picking up/dropping off customers● communicated and sold optional protection products, rental terms and agreements, vehicle features and benefits, and fuel options and additional equipment ● Applied appropriate rental charges and handled all forms of customer payment ● collected and received branch receivables and vehicles ● Conducted follow-up with various businesses and customers, including insurance adjusters or agents● Marketed to other companies to build and maintain business relationships● Cleaned interior and exterior of vehicles● Maintained upkeep and safety of vehicles by ensuring vehicles received scheduled preventative maintenance and repairs

Washington D.C. Metro Area

● Management Coach – trained and developed internally promoted and externally hired managers - 1-2 trainees per 6-8 weeks● Merchandised departments in accordance to fashion trends and reaction to sales ● Monitored department’s financial share by analyzing sales/cost reports and adjusting merchandise on the sales floor accordingly ● Responsible for driving 26-28% of the stores profit from the ladies department in contribution to the $1M store ● Attended weekly meetings with Store Manager and Visuals to plan merchandise executions in accordance with market trends and blueprints● Recruited new staff and developed current staff into new roles● Assisted staff with customer service concerns including rectifying unsatisfactory service, return of merchandise, efficiency in fitting rooms and at cash register ● Handled opening, midday, and closing procedures - registers, balancing store safe, depositing profits● Created schedule based on business needs, store planning and availability of employees

Washington D.C. Metro Area

● Supervised operations and procedures of daily floor shifts ● Assisted store and department managers with daily responsibilities ● Directed supervisor for sale advisors● Composed daily breakdown of hourly responsibilities per person per shift based on store weekly planning/goals ● Supervised stock shifts - monitor efficiency of processing merchandise ● Handled opening, midday, closing procedures - closing/opening registers, balancing store safe ● Ordered and inventoried office and marketing supplies

Washington D.C. Metro Area

● Assisted customers at all checkpoints in the store - i.e. sales floor, fitting room, cashpoint ● Trained new employees● Assisted the management and visual team with daily tasks/projects to improve efficiency and sales● Replenished merchandise throughout day as reaction to sales● Ensured the organization and function of the stockroom ● Maintained market goal of processing 200 pieces of merchandise per/hr ● Closed store nightly in accordance to company standards in preparation for next day’s business