Simone Clark Email & Phone Number

Lyndhurst, NJ, US

Little Falls, New Jersey, United States

New Jersey, United States

Teaneck, New Jersey, United States

Teaneck, New Jersey, United States

Wayne, NJ

• Assist Human Resources Generalist
• Assist all regional employees with payroll, benefits, and 401K related questions
• Maintain employee files
• Enter, audit, and approve employee timesheets
• Assist with payroll submissions and payroll related questions
• Maintain compliance with State and National laws and regulations

Newark International Airport

• Liaison between customers, employees and managers for tribrand - Enterprise, National, Alamo
• Assist customers with concerns/questions throughout rental process to maintain above 91% customer service score across tribrand
• Research and resolve customer discrepancies including billing, vehicle concerns, equipment, insurance coverage charges, and damaged vehicles within 24-48 hours
• Partner with outside vendors for equipment delivery, product updates, lost or stolen equipment and vehicles to ensure streamlined business platform
• Research unaccounted vehicles by working with police departments and insurance companies to collect on subrogatable claims, report and recover missing cars and follow risk management procedures to blacklist negligent.
• Install, discontinue and monitor GPS and Toll Pass Device history to mitigate lost equipment debt

Greater New York City Area

• Explained rental contract and assisted customers through rental process
• created/confirmed reservations
• Marketed brand while picking up/dropping off customers
• communicated and sold optional protection products, rental terms and agreements, vehicle features and benefits, and fuel options and additional equipment
• Applied appropriate rental charges and handled all forms of customer payment
• collected and received branch receivables and vehicles

Washington D.C. Metro Area

• Management Coach – trained and developed internally promoted and externally hired managers - 1-2 trainees per 6-8 weeks
• Merchandised departments in accordance to fashion trends and reaction to sales
• Monitored department’s financial share by analyzing sales/cost reports and adjusting merchandise on the sales floor accordingly
• Responsible for driving 26-28% of the stores profit from the ladies department in contribution to the $1M store
• Attended weekly meetings with Store Manager and Visuals to plan merchandise executions in accordance with market trends and blueprints
• Recruited new staff and developed current staff into new roles

Washington D.C. Metro Area

• Supervised operations and procedures of daily floor shifts
• Assisted store and department managers with daily responsibilities
• Directed supervisor for sale advisors
• Composed daily breakdown of hourly responsibilities per person per shift based on store weekly planning/goals
• Supervised stock shifts - monitor efficiency of processing merchandise
• Handled opening, midday, closing procedures - closing/opening registers, balancing store safe

Washington D.C. Metro Area

• Assisted customers at all checkpoints in the store - i.e. sales floor, fitting room, cashpoint
• Trained new employees
• Assisted the management and visual team with daily tasks/projects to improve efficiency and sales
• Replenished merchandise throughout day as reaction to sales
• Ensured the organization and function of the stockroom
• Maintained market goal of processing 200 pieces of merchandise per/hr