Simone Costello Email & Phone Number

Brisbane City, Queensland, Australia

🌟 Claims Assistant at Gallagher Bassett | Administrative Support and Claims ManagementAs a Claims Assistant at Gallagher Bassett, I provide crucial administrative support to the claims team, ensuring smooth operations and high-quality claims management. My role encompasses various tasks aimed at achieving the best outcomes for our customers while maintaining compliance and productivity standards.💼 Key Responsibilities:Administrative Support: Complete and send letters, arrange appointments, conduct data reviews, register claims, and handle all correspondence efficiently.Productivity and Prioritization: Consistently achieve weekly productivity targets and prioritize tasks to ensure high-priority work is completed within required timeframes.Compliance and Data Management: Upload all relevant data into Gallagher Bassett and icare NSW systems timely, meeting compliance standards.Training and Development: Attend training courses to update technical knowledge and enhance personal development, completing all required e-learns and discovery training on time.Opportunity Identification: Identify areas of opportunity within the team and business, taking proactive steps to improve outcomes.Health and Safety: Adhere to GB OHS policies and procedures, cooperating with employer directives related to health and safety, and reporting all hazards and injuries promptly.🌟 Skills and Contributions:Efficiency and Organization: Expertise in managing a wide range of administrative tasks efficiently.Compliance and Quality Focus: Keen attention to compliance standards and delivering quality service.Proactive Improvement: A proactive approach to identifying and implementing process improvements.

Brisbane City, Queensland, Australia

🔗 Energy Specialist at Origin Energy | Customer Solutions ExpertDedicated Energy Specialist at Origin Energy, adept at delivering exceptional customer experiences. Skilled in handling billing, payments, and metering inquiries with precision. Adept at resolving complaints, implementing effective collections strategies, and executing retention initiatives.💬 Key Skills:Customer Advocacy: Passionate about addressing customer needs and ensuring their voice is heard internally.Multichannel Management: Proficient in managing customer interactions across phone, email, and chat for consistent service.Empathetic Solutions: Specialized in providing empathetic solutions for customer inquiries, particularly related to hardship.Kraken System Expertise: Utilizing the Kraken system for streamlined processes and accurate customer information.Retention Strategies: Executing effective retention strategies to enhance customer satisfaction and loyalty.🚀 Achievements:Efficient Complaint Resolution: Consistently resolved complaints with efficiency, ensuring customer satisfaction.Collections Success: Implemented collections strategies resulting in the recovery of outstanding payments while maintaining positive customer relationships.📈 Continuous Improvement:Cross-functional Collaboration: Collaborated with internal teams to resolve billing and payment issues, minimizing customer dissatisfaction.Feedback and Training: Provided valuable feedback on customer interactions, contributing to ongoing process improvements. Actively participated in training sessions to stay updated on industry trends and product knowledge.

Brisbane City, Queensland, Australia

🌐 Business Support Administrator at WorkCover Queensland | Data Entry and Stakeholder LiaisonResults-driven Business Support Administrator at WorkCover Queensland, specializing in accurate data entry and seamless stakeholder communication. Proficient in gathering and entering information for timely wage payments while ensuring compliance with legislation and KPIs.💼 Key Skills:Data Accuracy: Adept at gathering and entering information with precision to facilitate accurate wage processing.Stakeholder Liaison: Proficient in liaising with internal and external stakeholders through various channels to maintain up-to-date processes.Training and Support: Experienced in supporting and training new staff members on processes, procedures, and legislative requirements.🚀 Achievements:Timely Wage Payments: Consistently met KPIs by efficiently entering data for the prompt payment of wages in adherence to legislative standards.Effective Stakeholder Communication: Established and maintained effective communication channels with internal and external stakeholders, ensuring accuracy in processes.📊 Continuous Learning:Internal Training Modules: Committed to professional development, actively utilizing internal training modules to expand knowledge and capabilities.🤝 Support and Collaboration:New Staff Training: Played a key role in supporting and training new team members, ensuring a smooth onboarding process.Collaborative Approach: Collaborated with internal and external stakeholders to foster accurate and up-to-date processes.

Brisbane City, Queensland, Australia

🌐 Claims Representative at WorkCover Queensland | Customer-Centric Claims ManagementDedicated Claims Representative at WorkCover Queensland, specializing in gathering information and facilitating timely and accurate claims determinations. Committed to providing exceptional customer service, collaborating with case management, and implementing injury prevention strategies for employers.💼 Key Skills:Claims Management: Proficient in gathering information for claims determination within legislative guidelines and KPIs.Customer Service Excellence: Committed to delivering optimal customer service through quality and timely decisions.Collaborative Strategies: Work closely with case management to assist employers with injury prevention, minimizing claims durations, and promoting stay at and return to work initiatives.🚀 Achievements:Timely Claims Determination: Consistently met KPIs by efficiently gathering information and making timely decisions for claims processing.Strategic Collaboration: Collaborated with case management to implement effective strategies for injury prevention, reducing claims durations and fostering a positive return-to-work environment.🌍 Professionalism and Values:WorkCover Values: Exemplify WorkCover values, demonstrating professionalism and embracing the 'one WorkCover' philosophy.📊 Continuous Learning:Industry-Specific Knowledge: Developed specific knowledge around industries to better understand customers' businesses and industries.🤝 Team Collaboration:Active Contribution: Contributed actively to team meetings, process improvements, and projects, ensuring the effective functioning of the team.

Sydney, New South Wales, Australia

🌟 Receptionist at Medico Legal Specialists | Client-Focused Administrative ProfessionalAs a dedicated Receptionist at Medico Legal Specialists, I take pride in creating a welcoming environment for clients and ensuring seamless administrative operations. Proficient in greeting clients, managing enquiries, and maintaining an organized reception area.💼 Key Skills:Client-Centric Service: Known for greeting clients with a polite and friendly demeanor, providing assistance with inquiries both in person and via telephone.Administrative Efficiency: Skillful in managing office supplies, accepting deliveries, and maintaining a neat and organized reception area.Communication Excellence: Proficient in answering phone calls, taking messages, and ensuring timely communication with staff members.🚀 Achievements:Efficient Appointment Preparation: Successfully prepared doctors' rooms for appointments, including paperwork and necessary materials.Timely Mail Handling: Implemented a streamlined process for collecting and distributing mail, ensuring efficiency in daily operations.🌍 Professionalism and Organization:Neat and Tidy Reception Area: Maintained a professional and organized reception area, contributing to a positive client experience.📊 Office Management:Supply Management: Effectively managed office supplies, including stationary, equipment, and furniture, ensuring smooth daily operations.🤝 Team Collaboration:Client Follow-Up: Played a key role in contacting clients to follow up on upcoming appointments, contributing to a proactive client engagement strategy.

Sydney, New South Wales, Australia

🌐 Claims Assistant at Employers Mutual | Administrative Support for Seamless Claims ManagementAs a diligent Claims Assistant at Employers Mutual, I contribute to the efficiency of claims processes by providing crucial administrative support. Proficient in tasks such as monitoring mail, setting up new claims, and accurately processing invoices, I am committed to facilitating smooth operations within the claims department.💼 Key Skills:Claims Administration: Adept at monitoring and attaching mail to claims for Case Managers, ensuring seamless actions before the implementation of Edocs.New Claim Setup: Skillful in setting up and entering new claims, creating organized claim folders for effective record-keeping.Invoice Processing: Accurately process various invoices, including WRS, weekly benefit payments, and stakeholder invoices, demonstrating a keen eye for detail.🚀 Achievements:Cheque Management: Successfully managed the process of stopping, canceling, and re-issuing cheques, ensuring financial transactions are accurate and secure.Stakeholder Meeting Preparation: Proactively prepared for meetings with stakeholders, contributing to efficient communication and collaboration.🌍 Client Interaction:Telephone Enquiries: Provided valuable assistance and support to claimants and stakeholders through telephone inquiries, showcasing strong interpersonal skills.📊 Admin Efficiency:File Compilation: Compiled files as requested by Case Managers/Team Leaders, particularly related to medical examinations and legal correspondence.🤝 Team Collaboration:Meeting Support: Assisted in preparing for meetings, collaborating with the team to ensure effective communication with stakeholders.

Sydney, New South Wales, Australia

🌐 Fast Track Case Manager at Employers Mutual | Proactive Claims Management SpecialistAs a dynamic Fast Track Case Manager at Employers Mutual, I excel in delivering efficient and compliant claims management. With a keen focus on daily reports, compliance, and timely communication, I ensure seamless processes and contribute to achieving closure targets.💼 Key Skills:Daily Report Management: Diligently review daily reports, taking proactive compliance actions as required for streamlined operations.Claims Portfolio Oversight: Regularly review claims portfolios, emphasizing compliance and achieving closure targets for effective case management.Stakeholder Communication: Maintain open and regular communication with claimants, employers, and stakeholders, ensuring a collaborative approach.🚀 Achievements:High Closure Rates: Maintain a high closure rate of claims, consistently meeting quarterly targets and contributing to overall team success.Invoice and Payment Processing: Efficiently process invoices and payments, including Wage Reimbursement Schedules (WRS), weekly benefit payments, and stakeholder invoices, ensuring accuracy and timeliness.🌍 Compliance and Liability Assessment:Compliance Assurance: Ensure that all claims estimates are accurate and maintained in adherence to the Estimate Manual, fostering compliance.Liability Assessment: Skillfully assess liability on new claims, contributing to accurate and informed decision-making.📊 Effective Communication:Enquiry Handling: Respond to inquiries via email, phone, and fax, providing timely and informative support to stakeholders.🤝 Team Collaboration:Stakeholder Follow-Up: Proactively follow up on outstanding invoices with stakeholders and wages from employers, promoting collaborative relationships.

Sydney, New South Wales, Australia

🌐 Receptionist at Konnaris CPA | Elevating Client Services in AccountingAs the Receptionist at Konnaris CPA, I seamlessly blend traditional front desk responsibilities with specialized skills, ensuring a client-centric approach within the accounting domain.🔑 Key Responsibilities:Client Engagement: Professionally greet clients and manage face-to-face inquiries, fostering a positive client experience.Effective Communication: Handle phone inquiries and issue letters to clients, maintaining transparent communication channels crucial in the accounting field.Appointment Coordination: Skillfully arrange client meetings and appointments, optimizing scheduling for both clients and the CPA team.Document Management: Meticulously file and mail reports and invoices, contributing to the organization and accessibility of financial documentation.💼 Additional Skills and Contributions:Confidentiality & Discretion: Uphold the highest standards of confidentiality, vital for handling sensitive financial information.Technology Integration: Leverage modern office technologies for streamlined administrative tasks, enhancing efficiency in scheduling and communication.Collaborative Spirit: Work closely with colleagues, contributing to the overall efficiency and cohesion of the accounting firm.🌍 Client-Centric Approach:Professional Image: Uphold a professional image for the firm, ensuring a positive first impression for clients and visitors in alignment with Konnaris CPA's standards.📊 Efficiency and Organization:Workflow Optimization: Implement streamlined processes for filing, mailing, and appointment coordination, enhancing overall office efficiency.