Simone D. Email & Phone Number

United States

Working with an objective to mitigate the risk of fraudulent transactions with thorough review of suspicious transactions from E-commerce and OmniChannel orders.- Review, analyze and assess orders from online and in boutique - Review, research and dispute chargeback inquiries - Work closely with all teams to manage fraudulent incidents

Vacaville, California, United States

Responsible for answering calls and emails from customers to help schedule and navigate the companies process of appointments/testing in timely mannerSchedule technicians for testing appointments in the appropriate areas within the proper time framesMailing out all of the office paperwork regarding testing and communicating with customer understand that paperworkCoordinate Permit Closure service and scheduling inspections with Building Departments

Pleasant Hill, California, United States

Responsible for greeting customers, taking orders and providing excellent customer serviceKnowledgeable of all the food and beverage Opening and closing cash register and cafeHandling all of the cafe's inventory and ordering

Berkeley, California, United States

Responsible for hiring and training all staff and overseeing all of the customer service team daily functions. Critically think of ways to better the customer service areas of weakness. Train staff on order process flow (emails, chat, pulling orders, shipping and invoicing)Managing deposits and check payments from customers.Running aging reports to analyze accounts receivable.Maintaining a professional and positive attitude towards customers.Writing staff evaluations and reviews. Addressing any issues within customer service staff and communicating with HR.Becoming efficient with Quickbooks and SAGE.Product photography and editing for the website.

United States

Managed front of house staff and ensure that all of their duties were fulfilledResponsible for all money handling and countsAll front of house duties as needed; serving, hosting, bartending, busingResponsible for Revel POS system; maintenance, keeping menu up to dateGeneral restaurant office duties; employee paperwork (hiring, write-ups, termination, request off), food ordering, timesheets, schedulingTraining of all front of house staffResponsible for open and close of restaurantResponsible for creating an inviting environment and ensuring customers are happy

United States

Responsible for open and close of storeMoney handling and countingSupervised entire store staff and delegated all tasks and breaksEnsuring excellent customer serviceHandling all holiday food orders; inputting into an order system, creating excel sheets, organizing customers pickupResponding to employee issues; write-ups, injuriesResponding to customer needs; returns, exchanges, complaintsBeing knowledgeable about all food in store as well as product pairing, and responding to customer palatesPreparing sandwiches, slicing meats and cheese Creating all signage in store

Photography

Photography

High School Diploma