Simone Davis Email & Phone Number

Sydney, Nsw, Au

New York, Us

New York, Us

New York, Us

New York, Us

Sydney, Nsw, Au

Responsible for the update, creation and implementation of unique and relevant training modules for clients of MO Recruit. Modules: - The Luxury Sales Ceremony - Leadership - The Luxury Sector and its culturally important consumers Creation and delivery of training for business divisions within Emerald Group Investments: - LK Boutique- Bang & Olufsen - Graff Diamonds Develop and progress business opportunities through: o Working with internal and external clients to meet their training gaps within time frame, budget and over delivery on modules o Through strategic thought, conceive best solution for delivery of training (classroom, observational, on-line, other) o Working on MO Recruit's consumer audit programme, Covert Client, to understand client experience and detail and recommend actions, where practical, incorporating training to close service gaps.Responsible for the creation and delivery of training workshops to the end consumer.

Frenchs Forest, Nsw, Au

Responsible for all Howards Storage World stores- including all National and International Franchisee's• Develop and write all training materials including e-learning content• Develop Howards Storage World Learning and Development Strategy to ensure improved performance and customer service delivery • Maintain and update content and administration of Howards Intuition – online learning management system (LMS) and internal platform • Develop and facilitate classroom based training sessions as business requires• Provide training for Company Store Staff particularly in relation to Customer Service, Sales, Product and Induction• In conjunction with the Marketing and Merchandise Teams, create marketing campaign training modules• In conjunction with the Merchandise team, develop product guides and product training• Setup International training programs for Master Franchisees• Oversee in-store training of new Franchisees and liaise with Training Store Managers to monitor new Franchisees’ progress

Männedorf, Ch

• Responsible for 60 retail boutiques with over 500 employees across Australia and New Zealand• Responsible for training 276 independent retailers (Swarovski’s wholesale accounts) across Australia and New Zealand• Implement:o “Discover Swarovski”: Swarovski’s Global program designed to equip staff with a solid knowledge of the Swarovski company and Swarovski’s product categories o “Circle of Excellence”: Swarovski’s new Global sales and service process • Design and Deliver: o Train-The-Trainer: Provide Retail Area Managers and Wholesale Area Managers with competencies that will enable them to effectively mentor, facilitate knowledge acquisition, application, and skills relating to performance management and leadershipo Advanced Selling skills and coaching concept for Boutique Managerso New Collection Presentation (NCP) - Spring/Summer and Fall/Winter including styling, product knowledge and selling skills related to the new collection• Project Leader:o Swarovski’s rollout of eLearningo Voice of Customer- Swarovski’s new approach to mystery shoppingo Swarovski’s loss prevention campaign • Responsible for maintaining Swarovski’s refund and exchange policy and guidelines according to the Australian Consumer Law Consumer Guarantees. • Co-developed guidelines and actively engaged employees for Swarovski’s “link” program:1) To facilitate a framework where employees gain insight into roles of key stakeholders to improve own job performance and collaboration internally called Swarovski’s Link – In program. 2) Proactively facilitate a development plan for performers with potential where career goals have been established- called Swarovski’s Link-Up program. • Working with Retail and HR to identify the right Swarovski Brand Ambassadors to ensure the right skill set, performance and culture fit is achieved. • Facilitate internal Sales Conferences for the Retail and Wholesale divisions.

Bachelor Of Communication, Journalism

Higher School Certificate