• Led onboarding projects, driving a 10% increase in program enrollment through targeted engagement strategies.• Improved operational efficiency by 30% by optimizing workflows and simplifying referral and onboarding procedures.• Conducted analysis of client demographics, providing insights to inform service planning and program development.• Spearheaded data collection initiatives, leveraging interviews, assessments, and evaluations to develop person-centered programming.• Managed data integrity for 200 clients in state databases, generating reports to support program evaluation efforts.• Monitored Medicaid activity and budgets using advanced Excel (pivot tables, VLOOKUP, macros), optimizing financial oversight and resource allocation.• Trained staff in the implementation of service plans, ensuring consistent delivery of quality care tailored to client needs.• Updated program policies to ensure compliance with state regulations, conducting risk assessments to prepare for audits.• Coordinated community events for up to 300 attendees, strengthening partnerships and visibility.• Collaborated with cross-functional teams in-person and via project management tools, fostering seamless communication and alignment on patient care strategies.

• Designed and implemented data-informed service plans for a caseload of 20 individuals with developmental disabilities.• Applied qualitative and quantitative data collection methods to assess client responses to services provided, producing detailed written progress reports with actionable insights for improvement.• Facilitated performance evaluations, tracking service outcomes and ensuring alignment with established goals.

• Managed cash and card transactions, demonstrating strong financial accuracy and customer service excellence.

• Conducted prompt and accurate financial transactions, providing a seamless checkout experience while managing cash register operations effectively.

• Orchestrated logistics for parties and events, supervising up to 12 daily events with up to 100 guests, ensuring excellent service delivery.• Led a team of 3 to 6 employees, cultivating a positive work environment and ensuring adherence to operational policies.