Simone Dempsey Email & Phone Number

Frankton, New Zealand

Provide exceptional customer service and build rapport with each customer interaction.• Able to think ‘outside the square’ to secure customer’s needs are met on a first call resolution basis.• Exceptional attention to detail• Expert level of communication skills• Maintain high professional and ethical standards at all times.• Strong focus on Team building and knowledge sharing.• Ability to work at short notice, weekends and holiday periods.

Hamilton, New Zealand

• Provide certainty and eliminate stress for customer inbound calls in a timely and courteous manner.• Excellence in customer service and rapport building with each inbound customer interaction.• Providing Sales and Service advice to customers for Home, Contents and Motor policies.• Referral to other products such as NZAA memberships and AA Life to ensure customers have all cover they require.• Maintain high professional and ethical standards at all times.• Strong focus on Team building and knowledge sharing.• Meet or exceed monthly targets for Sales and Quotes for Home and Contents policies.• First Aid officer for the Hamilton based Call Centre.

The Base, Te Rapa

• Able to provide exceptional customer service experiences to both internal and external customers and stakeholders.• Manage all daily store operations in RGM’s absence.• Lead by example to build and develop a strong team work environment.• Grow sales, control costs and ensure profitability.• Adherence to company policies and procedures.• Product knowledge and Quality Assurance.• Strong focus on Work, Health and Safety (Zero Harm)• High ethical and moral standards.• Complaint handling and resolution.• Document management, reporting and filing.• Excellent cash handling skills and banking of daily revenue.• Daily and weekly stock inventory audits.• Identify and upskill employees based on weaknesses and placement of employees based on their strengths to ensure fast, quality customer service experiences are provided to our customers

Hamilton, Waikato, New Zealand

• Process customer transactions in a professional and timely manner in accordance with agreed business processes and practices that deliver to Genesis Energy’s Retail operation strategy• Deliver quality customer service through building knowledge of core business information and apply this knowledge to maximise customer satisfaction and retention• Build and maintain effective working relationships across Customer Delivery and the wider business to ensure delivery of a great customer experience at the right price• Assist in identifying areas of continuous business improvements through analysis in order to improve the customer experience and Genesis Energy’s cost to serve by actioning and supporting initiatives• Contribute to a healthy and safe workplace by having an active involvement in Genesis Energy H&S processes and practices and complying with legislative and company guidelines and requirements• Undertake additional accountabilities from time to time as required• Commitment to personal development by taking extra learning opportunities as they arise

Various Locations, Sydney And Outer Metroplolitan

Managing all facets of daily railway station management. Customer ServicesEmployee Relations, Team Building and TrainingBudget Implementation and MonitoringProject ManagementConflict ResolutionIntermediate Computer SkillsMulti Tasking and Time ManagementComplaint handling and resolutionEnvironmental awareness and Safety Management SystemsRosteringHigh volume sales and cash reconciliation