Simone Di Cosimo Email & Phone Number

Milan, It

Milan, Lombardy, Italy

Emea

Milan Area, Italy

● Manage, support and motivate staff to perform their best and offer outstanding client experience in boutique;● Conduct comprehensive sales, stock and underperformance analysis and recommend action to increase opportunities;● In charge of tracking boutique growth by compiling weekly and monthly targets and am responsible for generating regular reports;● Prepare sales and customer relation reports by analysing and categorising sales information on a daily basis; ● Identifying and investigating customer complaints and service suggestions, in boutique and over e-mail correspondence;● Assist the Store Manager with the weekly stock delivery and carefully check physical stock vs invoice report to minimize discrepancies and stock loss;● In charge of overseeing the in-store deployment of Maison Goyard brand new distant sales service for the Italian Market.

Milan Area, Italy

● Assist the Store Manager in coordinating daily customer service operations;● Market training activities to be held in store to improve attendance and improve employee engagement with the brand;● Review the effectiveness of training activities and make future recommendations to support continuous development of member of staff;● Supervise and support the Maison Goyard Marquage service and made to order requests from VICs;● Ensure standards for quality, customer service and health and safety are met concerning Goyard policy and procedures.

London, England, United Kingdom

● Completing cash operations accurately according to brand procedures;● Contributing proactively in improving the operational excellence of the boutique by being aware of its operational standards and procedures;● Ensuring excellent customer service quality and professionalism at all times;● Handling cash and ensuring all cashing up duties are carried out efficiently and correctly;● Processing mail orders, export sales and courier bookings;● Taking care of stationery orders and Management special requests;

London, United Kingdom,

●Processing all till transactions.●Responsible for till reconciliation.●Ad-hoc administration.●Liaising with key departments within the business.

● In charge of the department in terms of organisation, pricing, assisting visual merchandising and providing expertise● Competitor analyst;● Handling cash and ensuring all cashing up duties are carried out in an efficient and correct manner when involved;● Building & maintaining client base;● Compiling weekly reports and relaying this information to the team, management and Head Office.

Rome Area, Italy

● Ensuring all duties were carried out using the correct procedures;● Dealing with ambiguities to reach conclusions which satisfied both customers and the business;● Assess customers needs and provide assistance and information on product features;● Ensure high levels of customer satisfaction delivering excellent sales service at all times.

Rome Area, Italy

Bachelor Of Science (Bsc), Science And Technology Of Public And Organisational Communication

Cipd Qualification In Hr Practice, Human Resources Management/Personnel Administration, General, Qualified.

CIPD in HR Practice

Diploma, Accounting And Related Services