Simone D. Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

• Process renewals and incremental requests for contract resources in North America, India, and Poland• Report accruals on a monthly basis• Liaison between Cisco Managers and suppliers• Track Vendor Metrics• Invoice compliance and reconciliation• Create process documentations and spreadsheets used for documentation and mapping

Durham, Nc, Us

• Managed client expectations and overall experience• Received, reviewed, and processed client data files• Prepared and processed tax returns for monthly, quarterly, and annual filings• Developed and implemented process improvements• Assisted in the client onboarding process

San Jose, Ca, Us

• Communicated efficiently with customers via email and telepresence• Processed customer request in a timely and efficient manner• Consulted with sales and team members to provide the best plan of action at the middle and end of lease• Processed end of lease transactions such as buyouts, terminations and extension requests• Utilized Business Objects and Oracle to pull metrics and analyze customer portfolios• Generated and created lease amendments and buyout letters for customers

Dublin 2, Ie

• Conducted financial analysis of vendor accounts within the NC e-Procurement system• Reviewed documents such as purchase orders and invoices to compute fees or charges due• Processed credit request and interest disputes• Resolved vendor billing account inquiries by phone and email • Documented all vendor interactions and processes

Raleigh, North Carolina, Us

• Represented the College of Humanities and Social Sciences and the Department of Philosophy and Religious Studies at campus events• Facilitated CHASS events for current, prospective, incoming students, and parents

Raleigh, North Carolina, Us

• Provided information about the Exploratory Studies program, major exploration, advising program and our college experiences to potential students/parents interested in NC State University• Coordinated, organized, and facilitated events such as on-campus tours, information sessions, and Experience NC State

Raleigh, North Carolina, Us

• Organized and facilitated over 100+ University Housing sponsored events and conferences • Served as on-site liaison to numerous camps and conferences• Coordinated group check-in, check-out, and key transfer processes for various on-campus events• Delivered customer service and on-site support to campus guests• NC State campus representative to parents and incoming and prospective students

Raleigh, North Carolina, Us

• Served as the Secretary for the Alexander Global Village Hall Council for the 2016-2017 school year• Responsible for bookkeeping during weekly meetings.• Assisted in the organization and planning of hall programs that helped establish a welcoming, fun, and engaging social environment

• Secretary for the 2017 -2018 school year• Organized and facilitated on campus events as they relate to different aspects of diversity• Introduced and continued conversations that challenge and educate members of our community

San Jose, Ca, Us

• Utilized comparative analytics to compare the identified customers metrics and their overall TS (Technical Service) experience to those of the benchmark customers• Identified customers who had dropped significant service list coverage over the past 4 years & have significant renewals in the upcoming fiscal year; evaluated their technical service experience to highlight customers at risk of not renewing• Constructed and presented my findings to team members, fellow interns, and executive management