Tier 4 Technical Service Engineer, Cartography Presso C-Map Italy Srl
CurrentAs the highest level of technical support within EMEA Service for C-Map, this role supports the EMEA Service team, while also providing aftersales support for Independent Distributors. In cooperation with other T4 peers, the C-Map T4 will provide feedback and support concerning field issues to Service, Product Management, Product Experts and R&D.Key responsibilities: • Direct consumer, dealer and boat builder support via telephone and email. Where required, entering data into various Navico IT systems • Acting as ‘go to’ person and highest level of support for C-Map for the EMEA Service team • Working constructively with regional Service, Product Management and R&D teams to resolve technically related product issues • On board field service • Creating distance learning, webinar and classroom training materials • Confident delivering technical training and speaking in front of an audience in the English language • Managing and resolving escalated customer cases • Reporting field issues back to PM and R&D • Helping validate technical fixes from R&D
