Simone Dutton Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

Remserv; Brisbane

Focused on developing and delivering effective workplace learning programs and management services that enhance the capacity of any workforce and build the capability of organisations to attract, develop and retain great people.Responsible for building and maintaining a strong emphasis on continued learning and professional development supporting our people capability. As RemServ’s (forms part of McMillan Shakespeare) Learning and Development Consultant I am involved in all aspects of learning and development from, program design and implementation strategy, through to delivery and evaluation. Stakeholder relationship ensure training programs meet present and future business needs and support the achievement of our business strategy of operational excellence.Design and develop client competency frameworks;Assist in the development of the training competency strategy;Develop learning and assessment solutions to complement competency framework;Interpret legislative document to ensure competencies and training needs are designed in accordance with legislative requirements; andProvide recommendations on how training should be designed, developed and delivered.Design and develop client competency frameworks in accordance with MMSG Leadership Behaviours.Assist in the development of the training competency strategy;Conduct training needs analysis with key client stakeholders todetermine competency and training requirements;Develop learning and assessment solutions to complementclient competency framework;Assist in the design, maintenance and functionality of thelearning management system;Assist in the development of policies, procedures and processesto effectively manage, deliver on evaluate client requirements;Interpret legislative document to ensure competencies andtraining needs are designed in accordance with legislativerequirements; andProvide recommendations on how training should be designed,developed and delivered

• Manage and respond in writing to complaints received from the office of the telecommunications industry ombudsman (TIO), members of parliament, industry and statutory bodies, telecommunications user groups.• Manage and respond verbally and in writing to complaints received at the office of the chief executive officer and director of finance & administration.• Manage escalated complaint responses from call centre management. • Manage complaint case workload to maintain response timing targets within (ACIF) Australian Communications Industry Forum Guidelines. • Identify, Monitor and report on trends to Telstra senior management team. • Manage and respond to various media enquiries • Prepare regular reports on volume received, type and resolution strategy of complaints received for finance across the Telstra business. • Manage budgets in terms of complaint resolution cost and economic loss. • Compensation claim assessment and economic loss claim assessment• Prepare summary reports for senior management and support solicitor/accountancy staff. • Manage governance and compliance of complaint management process

Brisbane

• Co-ordinate and schedule the training delivery of programs for approximately 240 staff • Provide expert guidance and advice on L&D to senior management and colleagues across all management levels• Manage induction of all new staff in Queensland Finance • Facilitate a wide range of L&D programs across organisational departments• Manage compliance training and mandatory health & safety training requirements• Source and manage external vendor relationships for training needs. • Maintain up to date training records for all staff • Monitor and report on training completion for senior management and stakeholders• Evaluate the effectiveness of L&D programs and initiate improvements to programs as identified.• Liaise with external vendors in the development and implementation of training modules.• Manage and facilitate pilot training and review learning effectiveness • Undertake skills gap analysis and training needs assessment• Develop and maintain training resources• Manage training room facilities including room bookings, visual aids etc• Drive change at a strategic and operational level • Develop and maintain our annual L&D plan in liaison with branch L&D coordinators.• Quickly identify and develop the delivery of training materials within very limited time frames and in immediate response to rapidly changing business needs • Apply outstanding presentation and communication skills • Build and maintain relationships at all levels across the organization• Drive enhancement of career development pathways, as part of managing internal talent and succession planning.

Bachelor Of Business, Human Resources Management, Currently Studying

Articulate- Storyline 2 ( Advanced)

Upgrade - Certificate Iv Workplace Training And Assessment

Certificate Iv Workplace Training & Assessmnt

Bachelor Of Arts (B.A.), Double Major Economics, Geographical Science