Simone Dyson Email & Phone Number

Australia

Eltham

My involvement with Toastmasters International has allowed me to develop both my public speaking skills and my leadership skills. I have found this especially helpful for delivering Service Culture briefings to staff as well as preparing me for the Service Culture presentation that I presented to the Qantas Board and the Executive Committee in June 2012.

Melbourne Airport

I am currently a Customer Services Coordinator for Qantas, and I have a leadership role in change management in relation to improving customer service outcomes and establishing a service culture within the business. Through service culture initiatives and customer service training I have been successful in enhancing the overall customer experience and exceeding organizational targets.

Melbourne, Australia

My involvement with our Service Culture movement has highlighted my dedication and passion to motivate and inspire staff through my ability to engage, empower, recognize and give constructive feedback to staff. The success of this has been record Net Promoter Score results and on-time performance results.

Melbourne Airport

This role requires the ability to manage the most difficult of customer and airline situations. I demonstrated the ability to make fast decisions in tight time frames. Key skill attributes I demonstrated in this role is excellent communication and the ability to deal with confrontation while remaining calm in stressful situations.

Melbourne Head Office