Simone Dyson

Simone Dyson Email and Phone Number

Group Train Driver Manager Metro Trains Melbourne @ Metro Trains Melbourne
melbourne, victoria, australia
Simone Dyson's Location
Greater Melbourne Area, Australia
Simone Dyson's Contact Details

Simone Dyson work email

Simone Dyson personal email

n/a
About Simone Dyson

Simone Dyson is a Group Train Driver Manager Metro Trains Melbourne at Metro Trains Melbourne. She possess expertise in change management, airlines, operations management, team leadership, management and 20 more skills.

Simone Dyson's Current Company Details
Metro Trains Melbourne

Metro Trains Melbourne

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Group Train Driver Manager Metro Trains Melbourne
melbourne, victoria, australia
Website:
metrotrains.com.au
Employees:
2719
Simone Dyson Work Experience Details
  • Metro Trains Melbourne
    Group Train Driver Manager
    Metro Trains Melbourne Nov 2022 - Present
    Australia
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  • Metro Trains Melbourne
    Customer Service Manager
    Metro Trains Melbourne Jul 2016 - Nov 2022
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  • Metro Trains Melbourne
    Customer Service Leader
    Metro Trains Melbourne Jul 2014 - Nov 2022
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  • Toastmasters International
    Participant
    Toastmasters International Nov 2011 - Nov 2022
    Eltham
    My involvement with Toastmasters International has allowed me to develop both my public speaking skills and my leadership skills. I have found this especially helpful for delivering Service Culture briefings to staff as well as preparing me for the Service Culture presentation that I presented to the Qantas Board and the Executive Committee in June 2012.
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  • Qantas
    Customer Service Co-Ordinator
    Qantas Sep 2012 - Jun 2014
    Melbourne Airport
    I am currently a Customer Services Coordinator for Qantas, and I have a leadership role in change management in relation to improving customer service outcomes and establishing a service culture within the business. Through service culture initiatives and customer service training I have been successful in enhancing the overall customer experience and exceeding organizational targets.
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  • Qantas
    Service Culture Champion
    Qantas Oct 2011 - Jun 2014
    Melbourne, Australia
    My involvement with our Service Culture movement has highlighted my dedication and passion to motivate and inspire staff through my ability to engage, empower, recognize and give constructive feedback to staff. The success of this has been record Net Promoter Score results and on-time performance results.
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  • Qantas Airways
    Customer Services Agent
    Qantas Airways Jun 1996 - Sep 2011
    Melbourne Airport
    This role requires the ability to manage the most difficult of customer and airline situations. I demonstrated the ability to make fast decisions in tight time frames. Key skill attributes I demonstrated in this role is excellent communication and the ability to deal with confrontation while remaining calm in stressful situations.
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  • Victoria Police
    Customer Service
    Victoria Police Jan 1995 - Jun 1996
    Melbourne Head Office
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Simone Dyson Skills

Change Management Airlines Operations Management Team Leadership Management Leadership Customer Experience Stakeholder Management Project Planning Customer Service Process Improvement Business Process Improvement Training Performance Management Customer Satisfaction Time Management Project Delivery Call Centers Project Management Logistics Team Management Tourism Training Delivery Service Delivery Air Freight

Simone Dyson Education Details

  • Qantas College
    Qantas College
    Frontline Leadership

Frequently Asked Questions about Simone Dyson

What company does Simone Dyson work for?

Simone Dyson works for Metro Trains Melbourne

What is Simone Dyson's role at the current company?

Simone Dyson's current role is Group Train Driver Manager Metro Trains Melbourne.

What is Simone Dyson's email address?

Simone Dyson's email address is si****@****.com.au

What schools did Simone Dyson attend?

Simone Dyson attended Qantas College.

What skills is Simone Dyson known for?

Simone Dyson has skills like Change Management, Airlines, Operations Management, Team Leadership, Management, Leadership, Customer Experience, Stakeholder Management, Project Planning, Customer Service, Process Improvement, Business Process Improvement.

Who are Simone Dyson's colleagues?

Simone Dyson's colleagues are Joe Braganza, Rebecca Murray, Bailee Tan, Jane Lou, Anthony Wilson, Jason Notaro, Evan Brohier.

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