Simone Elliott Email & Phone Number

● Enter and report action data for 700+ accounts from SalesForce, ChurnZero, and Monday.com while monitoring customer KPI’s● Utilize TeamSupport system to review and provide updates to account escalations and tickets● Analyze and review Net Promoter Score surveys from Pendo, while managing and executing campaigns to effectively improve● Lead customer webinar sessions as part of ongoing engagement efforts to drive renewals, product adoption, training, and revenue growth● Identify at-risk renewals and deliver on customer remediation plans

Our mission is to expand the art of gift giving by capturing thoughts & wishes all in one to provide a lasting impression for our customers.

Rochester, Ny, Us

● Built strong relationships with clients through proactive outreach efforts resulting in new & innovative use cases & mission critical solutions● Advocated on behalf of clients & made recommendations for external partners and third-party vendors to address client business needs● Consulted & evaluated client’s performances, identifying areas for improvement, and proposing solutions based on SME standards of regional practices● Ensured high retention & satisfaction of 250 assigned clients resulting in the only Gold Standard recognition presented by a Regional Vice President on staff of 40

Portsmouth, Nh, Us

Portsmouth, Nh, Us

Team of the Year 2019

New York, Ny, Us

Boston Park Plaza and Courtyard Boston-CambridgeManager of the Year 2017

Middletown, Ri, Us

• Budget & manage all product inventory communication• Organize, secure & maintain all files and records • Check accuracy and reliability of financial reports and records• Prepare reports, commentaries and financial statements• Examine company accounts and financial control systems• Collate, check and analyze spreadsheet data• Liaison with managerial staff and present findings and recommendations

• Construct & plan upcoming events• Negotiate with clients, vendors & other event coordinators• Manage, moderate & monitor content for Facebook, Twitter, YouTube, SMS Marketing and Websites• Validate, log and follow-up request for events• Usage of Microsoft Word, Excel, and Photoshop• Close out all events as required

• Enlightened supporters on news & events through social media• Scheduled project meetings using Microsoft Outlook• Internal and external correspondence and proofreading• Documented minutes for meetings using Microsoft Word

Hamden, Connecticut, Us

• Greeted visitors & scheduled reservations for students to use film equipment • Retrieved phone calls on multi-line phone system & relayed messages• Processed postage mail, e-mails, faxes & messages• Transcribed film footage for professors

• Videographer/Lighting Designer• Audio Recording/Sound Designer