Student pursuing MSc in Hospitality with Tourism Management from University College Birmingham, United Kingdom.Excellent communication skills and flexible to work in any environment as required. Passionate about learning business concepts and possess the ability to handle work pressure and customer issues professionally.
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Customer Service ProfessionalSitel India Private Limited Oct 2021 - Oct 2022· Worked for UK Trainline Service with a focus on assisting the clients and resolving their queries on train services· Taking ownership and making quick decisions on case-to-case basis· Working on queries related to bookings, cancellations, loss of tickets, disruptions, refund processing by validating tickets· Managing emails and replying to customers on demand.· Rapport building is the key while dealing with customers · Open to feedback and helping peers by providing guidance· Building strong partnership with the Team leader/ Managers
Simone Fernandes Education Details
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Prin. L. N. Welingkar Institute Of Management Development And Research, Mumbai, IndiaDistinction
Frequently Asked Questions about Simone Fernandes
What is Simone Fernandes's role at the current company?
Simone Fernandes's current role is Student at University College Birmingham.
What schools did Simone Fernandes attend?
Simone Fernandes attended University College Birmingham, Prin. L. N. Welingkar Institute Of Management Development And Research, Mumbai, India.
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