Simone Fortune Email & Phone Number

Greater Seattle Area

Oversee quality assurance with third party vendor relationshipsAnalyze and identify patterns in large data setsApplied knowledge of measurement, deep diving and root cause analysis Process Improvements to improve candidate experience and eliminate quality defectsTrack, measure and report quality metrics at different intervals to ascertain the process performance health and identify improvement areasCollaborate with multiple levels of partners and stakeholders to improve and accomplish candidate experienceProvide support and guidance to third party vendors on performance goalsSupply communication updates on tech improvements, and process updatesInfluence and guide third party vendors on how to improve candidate experienceProvide a high-level root cause analysis on CEO level executive escalations while driving further process improvements to avoid negative sentimentMonitor coaching service level agreements and follow up with vendor partners when goals are missedConduct quality audits on vendor partners to ensure standard work procedures are followed Monitor and track defects with contingencies to ensure candidates have a smooth application process Continuous improvement of the application process to ensure candidates make it to their day 1

Greater Seattle Area

Ownership of assigned end-to-end process improvement projects Perform quality audits of the investigation process in a systematic fashion and clearly summarize findings that are meaningful and actionableUtilize performance metrics to conduct deeper analysis in an effort to identify trends and recommend solutions to drive business results

Seattle, Washington

Conducted background check research Quantified information contained in background check is accurateVerified compliance with local, state, and federal guidelinesExecuted new research team processResponsible for development of new hires Facilitated background check error log Collaborated on development of Systems Operation Procedure

Greater Seattle Area

Communicated and advocated for patients, health plans, and coordinating schedules.Effectively managed patient records and streamlined the check in and out process, which resulted in the increase of production and patient satisfaction.Evaluated patient concerns and addressed in a timely manner.Worked with providers and patients to troubleshoot and resolve issues. Phone triage of health related issues for patient care.

Performed clerical functions as part of a care team supporting an identified group of physicians and patients.Greet, register, schedule and checked in patients upon arrival in a courteous and respectful manner.Verified insurance and collected co-payments.Demonstrated excellent customer service skills in all interactions.