Governance of a projects related to the Evolution of the current applications to new data platform based on Microsoft azure.

Management and governance of the project related to the development of a new offering tool for the new Spain division of Eni

I'm working as project manager in ENI ICT for Eni Rewind processes.I managed the governance of Business Intelligence projects.As Project Manager I am the interface between customer and external supplier in order to govern the project and manage timelines for keeping the milestones defined.Below is the detail of the activities incurred:▪ Support in process design definition▪ Governance end to end of the projects▪ Coordination of activities and interface with external supplier▪ Planning of activities and definition of project milestones▪ Check of the consistency of the documentation produced by the supplier in relation to theexpressed wishes from Marketing Business

I worked as functional analyst and test manager in a project for the implementation of the new CRM based on Salesforce.My main activities were:▪ Analysis of the AS IS processes and definition of the TO BE solution according to the business needs▪ Planning and management of test activities

In this project I am the CRM specialist, responsible for the CRM solution (Designed on Salesforce).In order to let the customer use a new CRM platform based on Salesforce I managed the analysis of all the main processes (lead and customer management, offering and post-sales phases).In particular below my activities:▪ Analysis of the AS IS processes and definition of the TO BE solution according to the business needs▪ Preparation and conduction of meetings in order to collect business requirements▪ Planning of activities (team leader)▪ Production and validation of deliverables (documents, functional analysis, presentation, DEMO)

Senior consultant for the new offering platform of A2A for Business customers. The custom product is able to provide and elaborate the final price for the customer and manage the whole offering process from the customer collection till the document production for the subscription.In this phase I covered the role of senior functional analyst. In particular my main activities were:▪ Functional analysis for new system introduction and coordination of the activities▪ Preparation and conduction of analysis sessions with the business of the divisions (Pricing,Contracting, Sales Force, Commercial Policies) in order to meet the needs of users▪ Definition of AS IS and TO BE system▪ Analysis of Offering and Pricing Processes

In the Middle and Retail business area I managed the governance of technical requirement raisedfrom Problem Management. As Project Manager I was the interface between customer and external supplier in order to govern the project and manage timelines for keeping the milestones defined.Below is the detail of the activities incurred:▪ Governance end to end of the technical requirement▪ Coordination of activities and interface with external supplier▪ Planning of activities and definition of project milestones▪ Check of the consistency of the documentation produced by the supplier in relation to theexpressed wishes from Marketing Business

As part of the evolution of the Offering system I managed the end to end process from the analysis ofthe change requirements to their final delivery and subsequent post-go live management (all thedocumentation and the meeting in english language).Below is the detail of the activities incurred:▪ Government of Analysis / Test / UAT / Release / Post GO LIVE related to the above evolution▪ Production of functional documentation and supervision of the material outcome of the Analysismeetings▪ Workshop conduction to present the final solution for both Italy and european business (englishlanguage)▪ Reference for internal development and testing phases▪ Full planning and management of UAT sessions▪ Planning and steering of project timelines▪ Client interface for periodic alignment on activities evolution▪ Team leader and focal point for the development / analysis group

During the Offering system remodeling project a study and a deep analysis of detail process was conducted to go define a new centralized and unified offering Process.Downstream of the study was produced a single system of Offering (for both Italy and other countries) able to manage for the commodity GAS all major trading processes such as portfolio managementLarge clients, Offering and Post sales processes.Specifically, the activities supported for this project were:▪ Analysis and definition of the AS IS system for managing the whole offering process▪ Analysis of Offering, Hedging, Pricing Processes▪ Functional documentation for analysis meetings▪ Workshop conduction to present the final solution in an international context▪ Functional reference during internal development and testing phases▪ Management of UAT sessions▪ Management of training sessions for users (both for Italy and european)▪ Mangement of the Post GO LIVE and Initial Support for On-Site Users

As part of the Middle Europe customers, I have been focusing on end-to-end activities. I have led from the analysis phase to the release and launch of the new system of Offering Italy.In this context, the new system manages all the part of prospecting / offering for middle customers both Electric and Gas.Specifically, the system is able to handle all the main commercial processes suche as customer portfolios management, sales force profiling, pricing of EE and GAS, Offering phase.The main activities were:▪ Functional analysis for new system introduction and coordination activities related to development and testing▪ Preparation and conduction of analysis sessions with the business of the divisions (Pricing,Contracting, Sales Force, Commercial Policies) in order to meet the needs of users▪ Definition of AS IS and TO BE system▪ Analysis of Offering and Pricing Processes▪ UAT sessions management and scheduling the various test phases▪ Training sessions management for users▪ Post GO LIVE management and Initial Support for Users

As part of the reorganization of the Power / Gas middle supply system I have led the analysis phase to optimize functionality and manage processes best. The main business processes analyzed were related to Large customer portfolio management, management of the offer configurations to end customers from the preliminary stages of negotiation, until the acceptance of the contract and activation and subsequent supply of all processes related to the Contract (Hedging, Capacity Booking, Billing, Reporting, Post Sales).The main activities were:▪ Functional analysis phase coordination - Planning, preparing and conducting sessions of Analysis in order to meet the needs of users▪ Defining the AS IS and the TO BE solution, according to the specific needs of the customer▪ Production of functional analysis documents

As part of a major project to redefine Vodafone's online shop platform I was the Project Manager, interface between customer and external Supplier in order to govern the project and manage timelines for keeping the milestones defined.Specifically, the activities supported were:▪ Coordination of activities and interface with external supplier Planning of activities andDefinition of project milestones▪ Interface group coordination for external and customer suppliers through meetings of periodical alignment ▪ Check of the consistency of the documentation produced by the supplier in relation to the expressed wishes from Marketing Business

- Support in Business Simulation software selection- Process design and analysis- Cognitive walkthrough, focus group, mock up analysis- Participation as an assistant in training courses for users in Eni Corporate University (training in Business Simulation Methodology)

- Technical analysis and implementation of new functionality within the corporate CRM system designed to support the evolution of business processes- Preparation of functional analysis document

Demand Management Commercial Processesquality review and validation of user requirements related to projects sponsored by the Gas & Power Division to improve and update IT Systems supporting Marketing and Sales.

- Business analyst.- Integration of the marketing needs of the application within Siebel CRM.- CRM Integration Systems Management satellites congress area- Business Intelligence.- Contact user support and training second level helpdesk for CRM- Functional analysis and technical feasibility - Development technologies of Siebel Pharma 7.8 (The latter at the Development Center, Boehringer Ingelheim).- Siebel Application Administrator- DB management of production and business support.- Data Analysis

- Technical analysis and implementation of new functionality within the corporate CRM system designed to support the evolution of business processes.- Technical development of Siebel Energy.- Preparation and execution of user test cases (UAT)