Simone Graham-Bickham Email & Phone Number

Central, Illinois, United States

Champaign, Illinois, United States

As a Customer Service Representative at Chewy I help pet parents with an array of problems from helping create an account , to finding the best food for their pet, and securely making a purchase. I use patience and empathy to help customers through the even more difficult situations such as contacting veterinarian offices for a sick pet. I am very equipped in using all of the phone operating systems, customer database, and knowledge base. I have met or exceeded goal each month since working at… Show more As a Customer Service Representative at Chewy I help pet parents with an array of problems from helping create an account , to finding the best food for their pet, and securely making a purchase. I use patience and empathy to help customers through the even more difficult situations such as contacting veterinarian offices for a sick pet. I am very equipped in using all of the phone operating systems, customer database, and knowledge base. I have met or exceeded goal each month since working at Chewy and I am always looking to improve. While working at home away from immediate leadership and other employees I have adapted to being even more independent. Show less

Murphysboro Illinois

During my time here I was responsible for providing frontline support to current and potential customers. I ensured this by marketing, cross selling and providing an excellent customer experience in the branch or over the phone. I created a unique banking experience while processing customer transactions, handling or ordering large sums of money, performing open and close procedures in a timely fashion, completing logs, completing paperwork while consulting other departments, and clearing daily… Show more During my time here I was responsible for providing frontline support to current and potential customers. I ensured this by marketing, cross selling and providing an excellent customer experience in the branch or over the phone. I created a unique banking experience while processing customer transactions, handling or ordering large sums of money, performing open and close procedures in a timely fashion, completing logs, completing paperwork while consulting other departments, and clearing daily calls logs among other administration duties. Kept track of individual and branch Customer Relationship Management (CRM). I opened accounts after learning the customer's needs all while handling confidential information with superb care.After on-boarding the new customer, they are equipped with tools for navigating in the banking world and information about products and services. I completed these tasks using exceptional listening and communication skills both written and verbal and organizational skills. I took the initiative to visit partner stores to market to and recruit new customers. I also assisted the branch manager with hiring decisions and the training and development of new employees. Show less

Carbondale Il

In this position I opened and closed the store in a time efficient manner, kept track of daily quotas through the day, managed breaks, and acted as the operations manager. The operations manager is split into two jobs which are visual and process. I handled the processing portion, where I completed markdowns, made sure the backroom organization was effortless, process online ship from store orders, ordered supplies using our companies' web applications, kept communication boards up to date, and… Show more In this position I opened and closed the store in a time efficient manner, kept track of daily quotas through the day, managed breaks, and acted as the operations manager. The operations manager is split into two jobs which are visual and process. I handled the processing portion, where I completed markdowns, made sure the backroom organization was effortless, process online ship from store orders, ordered supplies using our companies' web applications, kept communication boards up to date, and asset protection/prevention. I tracked the stores CRMs based on who came in and was a sale made aided by the company's computer system. I also trained sales associates in these areas for leadership development. I also assisted the store manager with navigating the hiring system, selecting potential candidates, and selecting current employees for promotion through performance management. Show less

My time in this position I checked in students who were residents there and their guests using a card reading software. I also manually checked in guests who attended summer camps at SIU. These camps consisted of hundreds of children and adults, and I made sure everyone was accounted for during check in and check out.

Chicago Illinois

Though my time here was brief I accomplished an incredible amount. I used the company's guidelines and job analysis to carefully select potential candidates. I called and recruited potential employees to schedule appointments for interviews. I occasionally sat in on these interviews. I also managed excel spreadsheets of the employees and their information; managing HR personnel files and new employee documents.I was also an integral part of the preparation for the audit by completing file… Show more Though my time here was brief I accomplished an incredible amount. I used the company's guidelines and job analysis to carefully select potential candidates. I called and recruited potential employees to schedule appointments for interviews. I occasionally sat in on these interviews. I also managed excel spreadsheets of the employees and their information; managing HR personnel files and new employee documents.I was also an integral part of the preparation for the audit by completing file retention. Show less

Bachelor’S Degree, Liberal Arts : Africana Studies W/ Minor In Psychology & Communication

Activities and Societies: Residence Hall Association, Fierce Musical Theater

High School Diploma, 9Th-12Th

Activities and Societies: Theater, Track, Drumline