Simone Hall Email & Phone Number

New York, Ny, Us

New York, United States

• Serves as the advocate for providers by demonstrating accountability and ownership to resolve issues• Quickly and appropriately triage contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)• Research and dissect complex prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls, escalations, and provider dissatisfaction• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner• Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

New York, United States

• Complied information compliant with HIPAA confidentiality laws. Documented information on clients with SaaS CRM systems: Salesforce, Smartsheet and Revations.• As a Team lead onboarded new team members and instructed mock-calls. Increased weekly performance goals by empathizing with callers during pandemic and analyzing call metrics with leadership to improve call quality.• Delivered over 900,000 city residents with resources to food, financial assistance, employment, medical insurance, phone/utilities payments, housing, tenant rights, medication, mental health, vaccine and FEMA outreach programs.‬‬‬‬

New York, Ny

• Created upsell opportunities by communicating campaign analytics, new audiences, creative ranking and creating exclusive publisher programs. • Created proposals for clients, collaborated with marking team to create custom engagement experience for clients.

New York, Ny

• Managed pre and post-sales for programmatic campaigns. • Mitigate issues preventing campaign launch analysis and strategizing management.

New York, Ny

• Managed $2M in quarterly revenue post sales 5-7 categories including General Motors, Sotheby’s, and Halstead Property. • Onboarded ad op team members: traffickers, coordinators, interns. Optimized target and managed campaign reporting and reconciliations.• Beta tested new products, A/B testing, optimization engine with engineering and product managers. Facilitated relationships with offshore business partners and upheld departmental procedures.

New York, Ny

• Supervised ad campaign fulfillment for 3-5 categories. Implementing agile and scrum principles to manage campaigns: troubleshooted tags, scheduling sponsorships and branded content launches • Supporting outsourced vendors to integrate software development for ad serving system.

New York, Ny

• Optimized campaigns and analyzed reporting from data collection agencies. • Maintaining business key performance indicators, contractual requirements with SME, agencies, clients and vendors

New York, Ny

• Organized daily advertisements for scanning and pagination with Customer Order Fulfillment Department team members. Distributed newspapers to multiple departments. Ordered office supplies and managed daily mail distribution.

Masters Coursework, Publishing/Graphic Communication Management

Publishing, Graphic Communications Management, Web Design

Bachelor Of Technology (B.Tech.), Graphic Arts & Advertising Production Management

Activities and Societies: Editor-in-Chief of Student News Paper, New Tech Times - Gamma Espilon Tau, The International Graphic Arts Honor.