Simone J. Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Brisbane, Queensland, Au

As an experienced IT professional, I have successfully recruited and upskilled a team of IT professionals in technical skills such as Dynamics 365, SharePoint, and Power Platform. I have effectively managed the IT budget and established processes to reconcile actuals to budget. I have built and maintained strong relationships within the organisation's leadership as well as with a managed service provider and other technical vendors for projects such as the Data Strategy and various Microsoft integrations. I have monitored team performance through case management of business-as-usual activities, support, small changes, enhancements, and larger system customizations for new programs while ensuring consistent processes are documented and adhered to in a hybrid working environment.Some of my key achievements include establishing system maintenance procedures for critical and ongoing system updates, providing leadership and guidance to the Project Management Office and the Data Governance Committee, and leading Data Strategy Projects such as documenting data lifecycle processes, assessing data architecture, establishing a Data Lake with ELT processes from Dynamics 365 CRM to Databricks Lakehouse, and developing data models and Power BI use cases.

Brisbane, Queensland, Au

Brisbane, Queensland, Au

Business requirements and documentations for system implementation. Analysis development and maintenance of business intelligence solutions. Policy and governance of data management. Maintenance of Dynamics 365 CRM environments and development support of customisation and configuration. Creation of IT analysis documentation. QA and functional testing of Dynamics implementations.

Brisbane, Queensland, Au

QA and functional testing of Dynamics 365 CRM. Training and end user support of system enhancements and new development. Configuration and customisation break fix support for Dynamics 365. Analysis, development and maintenance of data and reporting solutions. Project documentation creation and maintenance.

Brisbane, Qld, Au

Accurate analysis of data to identify and evaluate trends and propose solutions to support effective decision makingDevelopment and modification of internal spreadsheets and business toolsDaily, Weekly, Monthly and Ad Hoc reportsCreated a SharePoint library with buttons linking to all reports processed by the team to reduce the email distribution of regular reports Created a monthly dashboard of graphs to represent completion of coaching sessions across the various channels and squads in Sales and Distribution to provide a visual representation of the dataUtilising SQL, Cognos and Tableau for analysis and reporting

Brisbane, Qld, Au

Established the Estimations process within project management frameworkCreation of excel templates and word templates for compilation and publishing Technology EstimatesLiaising with all departments of IT to create estimates and achieve sign-off authorization for publishingDeveloping accurate and timely Technology Cost EstimatesAnalysis of actual time spent on Technology activities to improve estimation process and trackingEstablished and continually maintain a repository of historical projects for ongoing data analysisTraining and demonstrating the Estimations process across the Technology departmentEstablished SharePoint site for Estimations team and stakeholders

Brisbane, Qld, Au

Administration of IT procurementDeployment of smartphones including MDM administrationTroubleshooting and support of smartphones and mobilesTelecommunications invoice reconciliationProcessing accounts payable, cost allocationsTelecommunications reportingReconciliation of printer meter readings and reportingStock control of mobile telephones and inventory reportingTraining new staffProcess documentation and continuous improvement

Brisbane, Qld, Au

Sales of RACQ products and servicesMaintaining bookshop and brochure displaysJanuary and February 2009 100% audit results, never below 95% Handling call centre overflow calls for sales and general inquiriesAssisting customers face to face for any inquiryStock control of brochures and point of sale

New business development and relationship buildingManagement of existing accounts Interpretation of pre-employment screening assessmentsPreparation of proposals and contract documentation Presentation to prospective clients by phone or face to face

Sydney, Nsw, Au

Account and relationship management of SME customers in Sydney CBDSales of Telstra business fixed line, mobile and data products105% of revenue targets as at end of Q2 2005/2006

Sydney, Nsw, Au

Account and relationship management of SME customers in Albury regionSales of Telstra business fixed line, mobile and data productsPresentation of products and services to businesses face to face, phone and written reportsMinimum achievement of 150% quarterly sales targetsQ2 04/05 achieved 319% sales to targetTraining new Portfolio Managers on relationship building and products