Simone Lai Email & Phone Number

Kuala Lumpur, My

Malaysia

Malaysia

Leading and growing retail and partner channels to develop and implement management strategies that supports market development and drive revenue performance.

Malaysia

Responsible in propelling growth of Love, Bonito through e-commerce and digital penetration via marketplace expansion, maximising our website and exploring the best mix of partnerships. Currently leading marketplace growth by collaborating with different teams to maximise revenue with scalable improvements and campaigns. Understanding marketplace to amplify presence with the right marketing strategy. Overseeing warehouse team to evaluate and improve operational excellence.

Responsible in identifying and pursuing potential business opportunities with consignment, outright, wholesale, dropship & ecommerce partners.Managing sales/revenue forecasts for all partners based on set OTB and ensuring forecast accuracy, working together with Merchandising team on product order management, product deliveries and product segmentations between channels/partners.Partner Marketing Manager in driving affiliate marketing opportunities with potential partners… Show more Responsible in identifying and pursuing potential business opportunities with consignment, outright, wholesale, dropship & ecommerce partners.Managing sales/revenue forecasts for all partners based on set OTB and ensuring forecast accuracy, working together with Merchandising team on product order management, product deliveries and product segmentations between channels/partners.Partner Marketing Manager in driving affiliate marketing opportunities with potential partners to maximise brand and business exposure and conversion. Show less

Responsible for payments, refunds and fraud cases (chargebacks) - Used Adyen, Braintree and MOLPAY for payments. Work closely with other departments and improve internal errors and skills.March 2017: Fave Malaysia acquired Groupon Malaysia (involved in migration)May 2017: Fave Malaysia acquired Groupon Singapore (involved in migration)

Improved soft skills and technical skills by talking to more customers through Zopim (Livechat) and Zendesk (Email) Proactively seeked for action and solution internally to address customer’s concerns. Brainstorm to provide customers a solution or an alternative.

Committed 3 months working with the Customer Happiness Team.Learning more on product knowledge and soft skills to reply and to keep our customers happy.