Simone Lewis-Singleton Email & Phone Number

United States

• Greeting visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.• Managed incoming calls while providing information or transferring callers to appropriate personnel.• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Observed changes in behavior or physical condition of residents and reported any concerns to supervisor.Encouraged family members to participate in their loved ones' care plan through visits, phone calls, emails.Monitored medication administration by staff members to ensure accuracy according to physician orders.Provided emotional support and encouragement to residents with memory loss.Conducted activities for residents to stimulate memory recall, such as art projects and music therapy.

Developed and implemented strategies for providing excellent customer service experience.Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.Monitored staff performance to ensure adherence to customer service standards.Conducted regular training sessions for staff on new products, services, and customer service techniques.

Developed and implemented effective strategies to maximize sales and profits.Monitored inventory levels and placed orders for new stock as needed.Conducted regular performance evaluations for employees to ensure quality standards were maintained.Provided training, guidance, and support to staff members on proper procedures and policies.

Ensured security staff is properly trained and certified in accordance with company policies and local regulations.Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.

Created and maintained employee schedules to ensure adequate staffing levels.Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.Resolved customer inquiries regarding schedule changes or availability of services and products.Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.

High School Diploma

Certificate, Dental Assisting